Sales Shield: Store Protection

Hi, we appreciate your review and are happy to hear that our app has helped you!
Feedback like yours helps our app grow and bring you more and more features.

Hi Darius, how are you?

I'd like to help you with what happened. First of all, I'd like to know if you received my feedback sent yesterday at 19:11 (UK).

Anyway, I'll post the information here again:

Sorry for the delay in replying, I'm the founder of the app and I make a point of replying to all support personally. However, I've had a problem at home over the last few days.

In any case, the fact that the functions are blocked, even though they are disabled in the app, is due to the fact that other functions also block these same functions.

For example, blocking Inspect Element automatically blocks the right button, because you can access Inspect Element through it.

You can use the extreme block inspect element option, which, instead of blocking the path to the function, identifies the open inspect and redirects you away from the site.

As another example, if you have image blocking active, it will automatically block the crtl+C shortcut to prevent copying.

Regarding the email sent after uninstalling the application, thank you for the comment about it being sent from a “noreply” address and asking for a reply. We've adjusted this and the email address now allows a reply.

Anyway, I hope I've explained better now that some of our functions have convergence, so even if you disable a specific block, you may need to block another action/function that is active.

Sergio Lemos
Founder of Sales Shield

Hello, first of all thank you for your review and recommendation, I'm glad I could help you with our app. Listening to and meeting the demands of our customers is fundamental to our growth.

Hi,

We are deeply sorry for any confusion or inconvenience caused. We would like to clarify that Sales Shield support is separate from Shopify support, and we are here to assist you directly with any issues related to our app.

We have no record of a support request from your store on our support channels, which include our email at help@salesshield.app and the chat within the app. To ensure that any issues are resolved quickly and efficiently, please contact us directly through these channels.

Regarding the billing, as you used the app beyond the free 3-day trial period, from January 21 to January 31, the charge was automatically processed by Shopify in your next billing cycle, which was on February 22. This is in accordance with Shopify’s billing policies, which handle all charges related to apps installed on their platform.

We understand this can be confusing, and we are sending you a detailed email with all the information about the usage and billing, and how we can help you resolve this issue. We are committed to ensuring your satisfaction and would love the opportunity to discuss this further with you.

Thank you for your feedback, and we look forward to your contact so we can resolve any outstanding issues.