Amazon, eBay, Etsy — Salestio , 68 reseñas
I have been using this App for a few months now. It works well... Until it doesn't. Starting about 2 weeks ago I have been unable to update my eBay listing, remove listings, or add new listings.
Salest.io got back to be after a couple of days stating they don't see an issue on their side and that they are seeing an error coming from Shopify. And that after testing other users I seem to be the only user affected.
I reached out to Shopify to troubleshoot, Shopify reached out to Salest.io for assistance. No real updates other than we are working on it.
This may in fact be a Shopify issue, but it only affects the Salestio App so at least functionally it is an issue with Salestio and I don't see any effort on their part to get this resolved.
Proceed with caution!
Dear Mister Snarky's,
We are sorry for your experience with our app.
Our team is working on resolving this issue together with the Shopify team.
Unfortunately, as it also involves an external team, it takes some time.
Current status there, we provide to Shopify team with all technical details and a step-by-step guide to reproduce an issue. We are waiting for the technical team of Shopify to take a look closer at the issue and if possible to provide a fix on their side.
As we previously explained to you, the issue we are facing is connected to the Shopify API we are using for fetching product lists from your shop. For some reason instead of returning data, Shopify there responded with a "500" error.
We hope that this issue will be resolved soon.
Thank you for your understanding and patience.
would not let me link my amazon account, just gave an error. i'm not able to fully test this app if it wont even let me link to amazon.
Dear VampireFreaks, I am very sorry for the experience you had with our app.
Could you please reach our support with this issue?
We will try to help you. In most cases, this happens when an amazon account is not yet fully verified or doesn't have a professional package (amazon requirments).
Hope this issue will be resolved soon as you will have the possibility to fully check our app.
Alex from Salestio Team
This App and the support they give is worthless. Their 5 star reviews are probably from employees. After 4 days I deleted the App. Absolutely useless and it shouldn't be on Shopify at all.
Thank you for sharing your feedback. It will help us do better.
We are truly sorry to hear about your frustrating experience.
We checked your installation and discovered that you did not add your Amazon account to our app. According to the provided screenshots, you used some other app.
As stated before, we will do our best to assist you if you decide to give us another chance.
We look forward to hearing from you soon.
I tired to link this with EBay, with no success, it got as far as setting up a profile, all I got was a spinner that was still going after 24hrs.
Emailed support. No reply in 24 hrs.
To be fair I've tried three apps, and none of them work as promised, Shopify should really check these out before recommending them
We are very sorry for your experience with our app.
I checked internally with your ticket, and a response for it was sent yesterday. Could you please check your email, sometimes it could land in the spam folder (you should receive an message from firstname.lastname@example.org).
I also sent you a follow-up email.
If you decide to give our app one more chance we will do our best to assist you with app configuration and setup.
So janky, a million profiles, confusing. They could of made this infinitely times better. Hope the next app is better
We're sorry to hear about your experience. Our aim is to make our app as user-friendly as possible, and we regret that you found it confusing. We've attempted to reach out to you to provide assistance, but have not received a response. Please know our support team is always ready to help you navigate through the app and answer any questions you may have. We value your feedback and will use it to improve our app. We hope you'll give us another chance to better serve you.