Avis (83)
Affiner
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Par note
The app is probably good if you start everything from scratch. It doesn't handle migrating existing listings on ebay very well. Therefore, I stop using it because of that and it caused so many unhappy customers when they order out of stock products because the listings are not updated. The concept of selling lists might leave you with duplicate listings of a same product. It's hard to know which listing is from which selling list and that makes the manual problem solving process even more difficult. Nevertheless, support is good and timely.
Updated review:
The Salestio team has been very responsive to my issues.
They worked personally with me to get issues resolved again. They have also improved some of the issues with synchronization (specifically the pictues. Hopefully things are stable and the issues do not reoccur.
I am impressed with the professionalism and promptness of the service.
TLDR: I do not recommend this app. Reoccurring inventory synchronization issues.
Full Review:
It was difficult to get setup. I had to allow access to Salestio so they could fix the problems. The error messages are not useful for a user to resolve the issues.
A few months went by and I noticed inventory not matching between ebay and shopify. I tried to resolve the issue but again could not make sense of the error messages. Had to contact Salestio again for help. They resolved the inventory mismatch and I was able to correct the errors. It was unpleasant fixing the issues it caused with my customers but things were working again... but not for long.
A few months later I noticed that pictures were not updating and descriptions would not update no matter what I tried. I noticed that my inventory was yet again mismatching between shopify and ebay. This is not acceptable. I am waiting again for assistance from Salestio.
I think it's time to move to another service. I just need the basic features they offer but they need to be consistent.
Dear EntirelyCrimson,
We sincerely apologize for the challenges you've encountered with our app. At Salestio, we strive to ensure seamless synchronization of inventory and prices between your Shopify store and eBay marketplace.
We acknowledge the issues you faced, primarily due to eBay's limitations with variation listings. For instance, when you modify a variation option label, like changing "Style" to "Colour" in Shopify, eBay might not accept these updates, affecting the synchronization of quantities and prices. This limitation is a significant factor in the difficulties you've experienced.
We understand the inconvenience this has caused, and our team is ready to assist you in resolving these issues promptly. You should already receive an email from us with a possible solution to this issue. Please let us know a convenient time to discuss this further.
Thank you for your patience and for bringing this to our attention. We're looking forward to assisting you.
Best regards,
Alex from the Salestio Team
Once i understood the method of adding products to Ebay from Shopify it was easy to do. Support staff are amazing in their response time if you have any issues. I also had a zoom call with an expert to talk me thru the set up process which was very useful
If you are looking to add products to ebay then i would recommend this app
Thank you sincerely for sharing your experience with Salestio! We're thrilled to hear that our support team was able to provide you with the guidance you needed and that our one-on-one setup assistance proved beneficial for your journey on eBay.
Your feedback is invaluable to us. We're constantly striving to perfect Salestio, and it's insights from users like you that help us enhance our app. Could you kindly share specific aspects or features that you feel could elevate Salestio to a five-star experience? Your detailed input will be instrumental in our efforts to not only meet but exceed your expectations.
Looking forward to your response, and once again, thank you for choosing Salestio!