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Customer support is very helpful and responsive. Unfortunately the app is just very complicated to setup. Very nice interface, but every time we turn around something else isn't working and though we get a helpful response from support, the solution is always some random thing we must do which is unintuitive.
No time for headaches so I decided to try something else. That said, I have to reiterate that their support is top notch. If you have your products organized the way their app needs and have some time to fiddle, it's a really well-designed app with great support.
Dear valued customer,
We apologize for the negative experience you had while using our application. We truly value your feedback and will use it to continuously improve our service.
In order to use our application, it is necessary that your Shopify products have unique SKU codes. These codes are used by Salestio for synchronization and order importing.
Additionally, our app uses the Trading API, which allows merchants to update their listings directly through eBay's user interface and provides extra configuration options not available through the Inventory API used by the Shopify eBay app. Unfortunately, items created through the Inventory API cannot be modified or updated through the Trading API, which may have caused the errors you experienced.
If you would like to give our app another try, we would be happy to recreate your eBay listings for you. Please don't hesitate to reach out if you have any further questions or concerns.