Sam Shipping Protection Upsell

Great app and very easy to use. The setup was smooth, and the support team responded quickly whenever I had questions. The shipping protection feature works exactly as expected and gives customers extra confidence during checkout. Highly recommended!

Compared to other apps this app offers only basic functions.
After initial installation several bugs showed up and needed big efforts and a lot of time on our side until they were finally fixed. Some problems still not fixed or attributed to Shopify limitations, even though these have been fixed in other apps (e.g. calculation of transport insurance even for self-collection).
New features promised (e.g. claim portal), but still months later were not realized.
Support only with big delays (simple message after more than one week still not yet answered).

Update: Having used the app as paying customers for months now, we unfortunately have to revise our review. The support is appalling. You either receive no response to legitimate bug reports, or a reply only months later. The app has several serious flaws (to just mention the most important ones):
- Transport insurance is occasionally charged twice in the shopping basket. This issue has not been resolved for months, despite claims of a bug fix.
- VAT is not calculated correctly on transport insurance. As a result, the app exposes shop operators to potential criminal liability from the tax authorities. We highlighted this issue months ago, but the app developer has never responded.
- Previously, transport insurance could be restricted to B2B; with the latest update to the app, this important feature has been removed. Consequently, the app also leads to unlawful conduct in this regard, as transport insurance is also offered to B2C customers, which is prohibited in the EU. Here too, the app developer is taking no action.

There are excellent alternative apps for transport insurance here on Shopify from reputable developers. Unfortunately, the Sam Shipping Protection app only makes a good impression at first glance. The functionality is poor, and the service is either disastrous or non-existent. The errors result in app users ending up with shops that are in breach of the law, thereby making themselves liable to prosecution.

I’ve had an excellent experience with Sam Shipping Protection. The app is easy to use, integrates smoothly, and provides great peace of mind for both our business and our customers—especially for high-value shipments.

A special thank you to Wilson, who has been incredibly helpful and responsive. He went above and beyond to answer questions, provide guidance, and ensure everything was set up properly. His support made the entire process seamless.

Highly recommend this app and their team!