SatisMeter

SatisMeter

SatisMeter

Use customer feedback to increase conversion & boost retention

4.3 별 5개 중(7 리뷰)

Boost conversion rates

Get feedback on the shopping experience, not just products purchased. Identify the blocks in your processes to increase conversion rates.

Increase loyalty and retention

Customer experience is the primary driver of repeat purchases. Track customer satisfaction, improve it, build your own retention machine!

Prevent harm to your business

Identify problems early, resolve issues before they impact your business. Turn bad experiences into delights and say goodbye to bad reviews.


SatisMeter 정보

Join the hundreds of happy businesses using SatisMeter to build customer loyalty, improve services, and increase conversion.

What is SatisMeter?

SatisMeter collects feedback on the shopping experience from your customers. It’s easy to install, and runs on autopilot after setup. We can help you:

  • find the blocks in your processes to increase conversion rates
  • understand what drives your customer satisfaction to improve your CX
  • mitigate the effects of unhappy customers
  • harness the enthusiasm of your biggest fans

How does it work?

After a customer receives a purchase from your store we automatically send them an NPS e-mail survey. The timing, wording, and languages of the surveys are all customizable. You can analyze, search, filter and view the collected feedback in our dashboard.

Why NPS?

NPS (Net Promoter Score) provides actionable feedback on the overall shopping experience, not only on the purchased product itself. It's a trusted system measuring customer satisfaction for e-commerce as it has high response rates, provides early warning of unhappy customers, and helps improve service overall.

Features

  • Set up in minutes
  • Automated e-mail surveys
  • Customer satisfaction metric
  • Customisable delay after order fulfilment, appearance, and wording
  • Survey in over 20 languages (with more being added all the time!)
  • Search and filter responses in our dashboard
  • Based on Net Promoter System
  • Track NPS score and response rates over time
  • Customer feedback is connected to their Shopify user info

All features are included no matter what pricing plan you choose!

통합하기

  • Intercom,
  • Zapier,
  • Slack,
  • Drift,
  • Segment,
  • API

작업 중인 앱 보기

예제 스토어에서 앱 작동 방법을 탐색합니다.

예제 스토어 보기

미디어 갤러리

지원

가격

Free Plan

무료

  • Up to 100 surveys

SatisMeter Starter

$49/월

  • Up to 1.000 surveys

SatisMeter Busines

$249/월

  • Up to 30.000 surveys

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

4.3 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.
  • 5 별 5개 중
    평가의 86%는 별점 5 입니다.
    (6)
  • 4 별 5개 중
    평가의 0%는 별점 4 입니다.
    (0)
  • 3 별 5개 중
    평가의 14%는 별점 3 입니다.
    (1)
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    (0)

가장 최근 리뷰

Jelly Tale

Really like the app at first cause the app is easy to use and the UX is really great.

The app seems to be quite unstable but the customer support is really helpful. I have a problem with sending surveys and in fact, no survey has been sent after 2 weeks using the app. I contacted the Satismeter team and they help me fix the problem really quick.

However, the response rate is really low (only 2%), which means even sending 1000 surveys (paying $49/month), I only get 20 responses. Currently, the app does not support further follow up email or have any practical recommendations to increase the response rate.

That is why I have stopped using the app.

Norse Blood

My favourite automated NPS app. App UI is very straightforward. No issues at all with the functionality of it. Convenient logging of which order the feedback was generated from.

Free plan is quite generous. $49 feels step for the first paid plan available. I am more than happy to pay for this app, but I do wish there was a more affordable option. To me, it made more sense to only send 100 surveys, than to pay $49usd/monthly for the 1000.

Despite my opinions on the price, I still recommend it to everyone. Feedback is important, and we all know how valuable the NPS model is.

Meat House Panama

Measuring NPS it's a big part of doing customer service. This is a great app because it let you start for free and is very easy to use and setup. Thanks for the great job guys!