SatisMeter

SatisMeter

da SatisMeter

Use customer feedback to increase conversion & boost retention

4.3 de 5 estrelas(7 avaliação)

Boost conversion rates

Get feedback on the shopping experience, not just products purchased. Identify the blocks in your processes to increase conversion rates.

Increase loyalty and retention

Customer experience is the primary driver of repeat purchases. Track customer satisfaction, improve it, build your own retention machine!

Prevent harm to your business

Identify problems early, resolve issues before they impact your business. Turn bad experiences into delights and say goodbye to bad reviews.


Sobre SatisMeter

Join the hundreds of happy businesses using SatisMeter to build customer loyalty, improve services, and increase conversion.

What is SatisMeter?

SatisMeter collects feedback on the shopping experience from your customers. It’s easy to install, and runs on autopilot after setup. We can help you:

  • find the blocks in your processes to increase conversion rates
  • understand what drives your customer satisfaction to improve your CX
  • mitigate the effects of unhappy customers
  • harness the enthusiasm of your biggest fans

How does it work?

After a customer receives a purchase from your store we automatically send them an NPS e-mail survey. The timing, wording, and languages of the surveys are all customizable. You can analyze, search, filter and view the collected feedback in our dashboard.

Why NPS?

NPS (Net Promoter Score) provides actionable feedback on the overall shopping experience, not only on the purchased product itself. It's a trusted system measuring customer satisfaction for e-commerce as it has high response rates, provides early warning of unhappy customers, and helps improve service overall.

Features

  • Set up in minutes
  • Automated e-mail surveys
  • Customer satisfaction metric
  • Customisable delay after order fulfilment, appearance, and wording
  • Survey in over 20 languages (with more being added all the time!)
  • Search and filter responses in our dashboard
  • Based on Net Promoter System
  • Track NPS score and response rates over time
  • Customer feedback is connected to their Shopify user info

All features are included no matter what pricing plan you choose!

Integração com

  • Intercom,
  • Zapier,
  • Slack,
  • Drift,
  • Segment,
  • API

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

Ver loja de exemplo

Galeria de mídia

Atendimento

Preço

Free Plan

Grátis

  • Up to 100 surveys

SatisMeter Starter

$49/mês

  • Up to 1.000 surveys

SatisMeter Busines

$249/mês

  • Up to 30.000 surveys

* Todas as cobranças são faturadas em USD.
** As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

4.3 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

  • 5 de 5 estrelas
    86% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    0% das avaliações são de 4 estrelas
    (0)
  • 3 de 5 estrelas
    14% das avaliações são de 3 estrelas
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    0% das avaliações são de 1 estrelas
    (0)

Avaliações mais recentes

Jelly Tale

Really like the app at first cause the app is easy to use and the UX is really great.

The app seems to be quite unstable but the customer support is really helpful. I have a problem with sending surveys and in fact, no survey has been sent after 2 weeks using the app. I contacted the Satismeter team and they help me fix the problem really quick.

However, the response rate is really low (only 2%), which means even sending 1000 surveys (paying $49/month), I only get 20 responses. Currently, the app does not support further follow up email or have any practical recommendations to increase the response rate.

That is why I have stopped using the app.

Norse Blood

My favourite automated NPS app. App UI is very straightforward. No issues at all with the functionality of it. Convenient logging of which order the feedback was generated from.

Free plan is quite generous. $49 feels step for the first paid plan available. I am more than happy to pay for this app, but I do wish there was a more affordable option. To me, it made more sense to only send 100 surveys, than to pay $49usd/monthly for the 1000.

Despite my opinions on the price, I still recommend it to everyone. Feedback is important, and we all know how valuable the NPS model is.

Meat House Panama

Measuring NPS it's a big part of doing customer service. This is a great app because it let you start for free and is very easy to use and setup. Thanks for the great job guys!