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SatisMeter

SatisMeter

av SatisMeter

Use customer feedback to increase conversion & boost retention

4.3 av 5 stjärnor(7 recension)
Gratis plan tillgänglig
Lägg till app

Boost conversion rates

Get feedback on the shopping experience, not just products purchased. Identify the blocks in your processes to increase conversion rates.

Increase loyalty and retention

Customer experience is the primary driver of repeat purchases. Track customer satisfaction, improve it, build your own retention machine!

Prevent harm to your business

Identify problems early, resolve issues before they impact your business. Turn bad experiences into delights and say goodbye to bad reviews.

Om SatisMeter

Join the hundreds of happy businesses using SatisMeter to build customer loyalty, improve services, and increase conversion.

What is SatisMeter?

SatisMeter collects feedback on the shopping experience from your customers. It’s easy to install, and runs on autopilot after setup. We can help you:

  • find the blocks in your processes to increase conversion rates
  • understand what drives your customer satisfaction to improve your CX
  • mitigate the effects of unhappy customers
  • harness the enthusiasm of your biggest fans

How does it work?

After a customer receives a purchase from your store we automatically send them an NPS e-mail survey. The timing, wording, and languages of the surveys are all customizable. You can analyze, search, filter and view the collected feedback in our dashboard.

Why NPS?

NPS (Net Promoter Score) provides actionable feedback on the overall shopping experience, not only on the purchased product itself. It's a trusted system measuring customer satisfaction for e-commerce as it has high response rates, provides early warning of unhappy customers, and helps improve service overall.

Features

  • Set up in minutes
  • Automated e-mail surveys
  • Customer satisfaction metric
  • Customisable delay after order fulfilment, appearance, and wording
  • Survey in over 20 languages (with more being added all the time!)
  • Search and filter responses in our dashboard
  • Based on Net Promoter System
  • Track NPS score and response rates over time
  • Customer feedback is connected to their Shopify user info

All features are included no matter what pricing plan you choose!

Integrerar med

  • Intercom,
  • Zapier,
  • Slack,
  • Drift,
  • Segment,
  • API

Se hur appen fungerar

Utforska hur appen fungerar i ett exempellager.

Visa exempelaffär

Mediagalleri

  • Customise
  • Communicate
  • Analyse

Support

Prissättning

Free Plan

Gratis

  • Up to 100 surveys

SatisMeter Starter

$49/månad

  • Up to 1.000 surveys

SatisMeter Busines

$249/månad

  • Up to 30.000 surveys

* Alla avgifter debiteras i USD.
** Återkommande avgifter, inklusive månads- eller användningsbaserade avgifter, debiteras var 30:e dag.

4.3 av 5 stjärnor

De samlade omdömen återspeglar appens nuvarande status. De samlade omdömena består av alla app-recensioner men de mest nyliga har prioritet.
  • 5 av 5 stjärnor
    86 % av betygen är 5 stjärnor
    (6)
  • 4 av 5 stjärnor
    0 % av betygen är 4 stjärnor
    (0)
  • 3 av 5 stjärnor
    14 % av betygen är 3 stjärnor
    (1)
  • 2 av 5 stjärnor
    0 % av betygen är 2 stjärnor
    (0)
  • 1 av 5 stjärnor
    0 % av betygen är 1 stjärnor
    (0)
Se alla 7 recensioner

De senaste recensionerna

Jelly Tale

Betyg
3 av 5 stjärnor
Postad
19 juli 2019

Really like the app at first cause the app is easy to use and the UX is really great.

The app seems to be quite unstable but the customer support is really helpful. I have a problem with sending surveys and in fact, no survey has been sent after 2 weeks using the app. I contacted the Satismeter team and they help me fix the problem really quick.

However, the response rate is really low (only 2%), which means even sending 1000 surveys (paying $49/month), I only get 20 responses. Currently, the app does not support further follow up email or have any practical recommendations to increase the response rate.

That is why I have stopped using the app.

Norse Blood

Betyg
5 av 5 stjärnor
Postad
22 december 2018

My favourite automated NPS app. App UI is very straightforward. No issues at all with the functionality of it. Convenient logging of which order the feedback was generated from.

Free plan is quite generous. $49 feels step for the first paid plan available. I am more than happy to pay for this app, but I do wish there was a more affordable option. To me, it made more sense to only send 100 surveys, than to pay $49usd/monthly for the 1000.

Despite my opinions on the price, I still recommend it to everyone. Feedback is important, and we all know how valuable the NPS model is.

Meat House Panama

Betyg
5 av 5 stjärnor
Senast ändrad
19 december 2018

Measuring NPS it's a big part of doing customer service. This is a great app because it let you start for free and is very easy to use and setup. Thanks for the great job guys!

Se alla recensioner