Boost conversion rates
Get feedback on the shopping experience, not just products purchased. Identify the blocks in your processes to increase conversion rates.
Increase loyalty and retention
Customer experience is the primary driver of repeat purchases. Track customer satisfaction, improve it, build your own retention machine!
Prevent harm to your business
Identify problems early, resolve issues before they impact your business. Turn bad experiences into delights and say goodbye to bad reviews.
Join the hundreds of happy businesses using SatisMeter to build customer loyalty, improve services, and increase conversion.
What is SatisMeter?
SatisMeter collects feedback on the shopping experience from your customers. It’s easy to install, and runs on autopilot after setup. We can help you:
- find the blocks in your processes to increase conversion rates
- understand what drives your customer satisfaction to improve your CX
- mitigate the effects of unhappy customers
- harness the enthusiasm of your biggest fans
How does it work?
After a customer receives a purchase from your store we automatically send them an NPS e-mail survey. The timing, wording, and languages of the surveys are all customizable. You can analyze, search, filter and view the collected feedback in our dashboard.
NPS (Net Promoter Score) provides actionable feedback on the overall shopping experience, not only on the purchased product itself. It's a trusted system measuring customer satisfaction for e-commerce as it has high response rates, provides early warning of unhappy customers, and helps improve service overall.
- Set up in minutes
- Automated e-mail surveys
- Customer satisfaction metric
- Customisable delay after order fulfilment, appearance, and wording
- Survey in over 20 languages (with more being added all the time!)
- Search and filter responses in our dashboard
- Based on Net Promoter System
- Track NPS score and response rates over time
- Customer feedback is connected to their Shopify user info
All features are included no matter what pricing plan you choose!
See the app in action
Explore how the app works in an example store.View example store
Up to 100 surveys
Up to 1.000 surveys
Up to 30.000 surveys
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 2 reviews
Most recent reviews
Product works great and is an easy way to implement NPS. Developers followed up after installing the app to check on things and even implemented some request I had. If you are looking for a net promoter score solution for customer feedback this is a great solution.
Cedar Mill Firearms
It works great! Support is awesome, very responsive, and patient. I wish I could display the NPS on my website, but they may add that feature soon? :)