SatisMeter

SatisMeter

by SatisMeter

Use customer feedback to increase conversion & boost retention

5.0 of 5 stars(6 reviews)

Boost conversion rates

Get feedback on the shopping experience, not just products purchased. Identify the blocks in your processes to increase conversion rates.

Increase loyalty and retention

Customer experience is the primary driver of repeat purchases. Track customer satisfaction, improve it, build your own retention machine!

Prevent harm to your business

Identify problems early, resolve issues before they impact your business. Turn bad experiences into delights and say goodbye to bad reviews.


About SatisMeter

Join the hundreds of happy businesses using SatisMeter to build customer loyalty, improve services, and increase conversion.

What is SatisMeter?

SatisMeter collects feedback on the shopping experience from your customers. It’s easy to install, and runs on autopilot after setup. We can help you:

  • find the blocks in your processes to increase conversion rates
  • understand what drives your customer satisfaction to improve your CX
  • mitigate the effects of unhappy customers
  • harness the enthusiasm of your biggest fans

How does it work?

After a customer receives a purchase from your store we automatically send them an NPS e-mail survey. The timing, wording, and languages of the surveys are all customizable. You can analyze, search, filter and view the collected feedback in our dashboard.

Why NPS?

NPS (Net Promoter Score) provides actionable feedback on the overall shopping experience, not only on the purchased product itself. It's a trusted system measuring customer satisfaction for e-commerce as it has high response rates, provides early warning of unhappy customers, and helps improve service overall.

Features

  • Set up in minutes
  • Automated e-mail surveys
  • Customer satisfaction metric
  • Customisable delay after order fulfilment, appearance, and wording
  • Survey in over 20 languages (with more being added all the time!)
  • Search and filter responses in our dashboard
  • Based on Net Promoter System
  • Track NPS score and response rates over time
  • Customer feedback is connected to their Shopify user info

All features are included no matter what pricing plan you choose!

Integrates with

  • Intercom,
  • Zapier,
  • Slack,
  • Drift,
  • Segment,
  • API

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

Free Plan

Free

  • Up to 100 surveys

SatisMeter Starter

$49/month

  • Up to 1.000 surveys

SatisMeter Busines

$249/month

  • Up to 30.000 surveys

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 6 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Norse Blood

My favourite automated NPS app. App UI is very straightforward. No issues at all with the functionality of it. Convenient logging of which order the feedback was generated from.

Free plan is quite generous. $49 feels step for the first paid plan available. I am more than happy to pay for this app, but I do wish there was a more affordable option. To me, it made more sense to only send 100 surveys, than to pay $49usd/monthly for the 1000.

Despite my opinions on the price, I still recommend it to everyone. Feedback is important, and we all know how valuable the NPS model is.

Meat House Panama

Measuring NPS it's a big part of doing customer service. This is a great app because it let you start for free and is very easy to use and setup. Thanks for the great job guys!

Eye Catching... Just Like You.

FINNALY! Isn't what I thought at first. I'm new at shopify. And the ecommerce business model. Lol. I can laugh at myself . Cause I've wasted so much time spinning my wheels and go nowhere. I think it's funny. You would laugh too. I'll just say before I do anything I'll make a specific plan in mind. To keep me on track. SatisMeter, I'll say is honestly the most important to have the follow up. Amazing opportunity for sales and my
"favorite " improvement. Yes! Feedback from the customer priceless. This is something value. And SatisMeter offers it fo free. So I'll yes. They really do a great job. Thanx guys.