Overall rating Based on 79 reviews
Awesome way to save sales. They will even work with you to customize the text messages if you have a specific niche. They contribute about ~2% of my revenue.
Best SMS marketing app we’ve used so far!! Customer service is amazing. Tivan helped out A LOT with the setup.
Currently using this app and so far so good. YOu should get this app to if you want to save your sales.
Vivid Light Bars
i use this app , it has amazing sales. it is best app i use so far , so i want everyone can get this app for his store .
Qveen: For the Modern Day Boss Bitch
We've had such a great experience so far. The team is so responsive and always happy to help. This app definitely works! Highly recommend.
Sol de Janeiro
The app has been crucial in our consumer strategy in ensuring we reach customers from every angle. Team are great to work with. Can't recommend this enough!
This app works really well. The team is not only responsive but incredibly helpful. They are kind, hard working and awesome!
CLOVE + HALLOW
The best thing about SMS is the customer service and the quality of the team responding to the texts. We gave basically no instruction and the SMS team had perfectly crafted responses to our customer's questions. They are incredibly responsive to our team if we have questions and are proactive if one of our customers has a question that they can't answer. We have loved working with them.
Great App! I love the way it works and how effective it is. If you want to increase your sales you’ll use this awesome tool. It really does work. Congratulations on a superb Application!
Cubic Zirconia CZ
While this app and service ended up not being a good fit for our business after a few months of testing, I'm giving the app itself 5 stars because Tivan and his SMS Sales Team have been very professional. And I'd like to be contacted when they are set up to work better with stores like ours. If our store had a simpler catalog, say 10 products with high volume and a small CS staff not hip to texting, then I bet this app and SMS sales team would be essential. But we have thousands of products each with hundreds of variants, and our CS team already does a good job of engaging potential buyers.
I can't really say anything in the many SMS conversations I reviewed (which is a cool feature for sure) provided me any evidence the SMS sales team were at all familiar with our business/FAQ. We were told before signing up that when the SMS sales rep had a question that couldn't easily be answered, he/she would reach out and ask our support team, but we never received one message with a question in three months. This despite our pointing it out to SMS sales management in the middle of the trial period. In their defense, I imagine they do a much better job representing stores with simpler product catalogs.
Lastly, adding a separate team with SMS capability confused some of our customers, provided a texting number contact 100s of people now believe is our business (a vulnerability) and didn't really aid in conversion. I look forward to working with Tivan and his team again when they have built the functionality that we need.
My review may help someone choose this app, and that would be OK. It may help someone not choose this app and that's OK too. But my hope is that it helps the company improve their service.