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Poor Customer Support and Accidental Subscription Issue
I recently started exploring the Scalify app and was initially impressed with its features during the trial period. However, things took a turn for the worse when the app was accidentally approved for a subscription while we were still in the trial phase.
Despite reaching out to both Scalify support and Shopify support immediately, we received no response from Scalify for over 15 days. As a result, we were charged $49.00 USD (₹4,149.92) for the Basic Plan (2024-07-03 to 2024-08-02).
We had hoped to resolve this issue swiftly and continue evaluating the app, but the lack of response and support has been highly disappointing. We request a refund for the subscription charge and urge Scalify to improve their customer service to better assist users facing similar issues.
Until this matter is resolved, I cannot recommend this app to others
Hi M'Foks,
We sincerely apologize for the frustrating experience you encountered with our app and customer support. We take your feedback seriously and have already processed a full refund for the accidental subscription charge.
We acknowledge the unacceptable delay in our response time and are taking immediate steps to improve our customer support processes. Your experience does not reflect our standard of service, and we are committed to doing better.
We appreciate your bringing this to our attention and would welcome the opportunity to make things right. If you're open to it, we'd like to offer you an extended trial period to properly evaluate our app without any charges.
Thank you for your patience and feedback. We're dedicated to earning back your trust and providing the level of service our customers deserve.
Best,
Maria Chanaoui
Communication Manager
Just installed the app and so many 400 errors and breaks in the app. Can't even connect google analytics per their own help documentation. I contacted their chat support and the ai bot also froze and broke, lol
Great app. I watched the tutorial videos first and was able to have my first campaign going right away. Sales are up 900%. No that's not a typo. Can't imagine running my business without it. Love it!
Great and fast service and support. Havent tried the app yet but looking forward to see how it works :)
Stay clear of this app. The scaling options are good an easy, but thats the only thing that works. Its full of bugs, you get errors on almost every page. apart from that its missing important advertising options.
Also, they say Google Analytics is supported while it really is not. (old versions yes, GA 4 not)
Lastly, the customer support is absolutely aweful. it sometimes takes weeks before they reply, and when they reply their answers are not helpful.
Please, do yourself a favor and stay clear of this app and company.
Hi Plebs en Snobs,
Thank you for taking the time to review the Scalify: Facebook & Google Ads app. We're sorry you didn't like it.
Kindly share with us the errors you faced on every page so our team can take a look at them and assist you in resolving them. We experienced a temporary issue with our CRM that caused delays with our email replies, all is fixed now and this issue won't happen again. We apologize for the inconvenience this issue has caused you.
Regarding GA4, as mentioned in our email reply, this feature will not be included in our upcoming app version, which is why we're in the process of removing this feature from the app.
Please don't hesitate to reply to our email thread if you have any questions or concerns.
Best,
Maria
Great app and easy to use. For store owners, this app is a need. It saves a lot of time and takes out the hard guesswork.
So far it looks very good. I have to try out more but i think this will help the shop very much. Looking forward to the testing phase.
fast and usefull. is a greate way to make your work easyer. big thumbs up. greate job .
Yup... It's an awesome App! Well done.
Very easy to use.
Super fast.
Now I'm waiting to see how they perform.
Anyway, good app for sure.
We installed this app but by mistake it got uninstalled immediately and after that it is not being installed again and the payment was also made on monthly basis, this is not right.
When we install it again, the issue comes and then they get it installed at the end of the month so that they can take our payment again.