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To be honest I saw the videos, saw the app and had a lot of faith in it.
After using it for an hour facebook just kept rejecting my ads and I thought it was because of the little audience I had accumulated so I deleted the app and got to work on making more audience and wanted to try again but it wants to charge me the 29.00 Dlls even though I never could use it
I emailed them about facebook rejecting but never got a response, only emails every 3-4 hours or so about their app
Love the idea of the app but review goes down by customer service, hope you guys can fix that!
This app didn't work at all and they need to have a cancel button upfront we shouldn't have to search to cancel.
Since you've taken the time to email me everyday asking to have this review changed I will increase it to a 3. I just wish I had heard from you this much during the 7 day trial. Seems you're more concerned with my review then you were with my initial issue. To ask me to send you a screenshot after I told you my ad wasn't producing any results and then waiting until the last day of the trial to finally tell me it was a pixel issue still defeats the whole purpose of a trial period. My screenshot didn't provide any additional information for you so that means you could've located the pixel issue without pushing it off on me to send you a screen shot. The urgency to determine my issue didn't come until a review was left and a refund was asked for. So since you're interested in improving your service now, I suggest increasing your trial period to 14 days to give someone a chance to truly see the results if there is an issue that takes days for your tech team figure out.
Hi Kill1Kreationz,
Thank you for taking the time to evaluate Scalify.
By deleting any Shopify app from your store, your subscription is canceled. Scalify is no different.
As for the app not working for you, from our previous communication, it looked like your Facebook pixel was not installed on your store. Like Facebook, Scalify needs a pixel to be installed correctly in order for it to function.
This encouraged us to add a section that notifies you and other merchants when you’re having pixel issues. Thank you for bringing this to our attention.
We understand that your review was left out of frustration, and we value the time you’ve invested in Scalify. We hope you reconsider your rating based on further experience.
We wish you the very best of luck with your business.
The Scalify team.
I really wanted to like this app but unfortunatly it's not as good as I thought.
No template pre-made to help building the ADS, no active support, and when you start an ads "worldwide" only Indian people and bots visit your website, thats kinda strange right ? Oh and talking about account attached to the app, it's buggy.
I had to add my Google account many times for it to finally... not work.
Bad experience :(
Hi CherryGoddess,
Thank you for trying Scalify and taking the time to review the app.
Kindly note that Scalify is a badged Meta Ad Technology partner; we use the same API as Meta's own Ads Manager.
If you've attempted to launch the same campaign via the Ads Manager, you'll get the same results as both platforms—Scalify & Meta—use the same API.
Now, when you launch a campaign with worldwide targeting, it's normal for the algorithm to favor a specific location if it detects good CPA (Cost-Per-Action) coming from that location.
This is in fact, documented by Meta themselves:
https://www.facebook.com/business/help/285255905140138
Regarding bots, please note that Meta sends bots to your website to determine if it's eligible for ads and to verify if it's working or not. You don't get billed for these bot visits.
This has been documented by thousands of advertisers, and you can learn more here:
https://autoleadstar.zendesk.com/hc/en-us/articles/360039889971-Facebook-Google-Bot-Traffic
Regarding support not being active, please note that you can access support from "?" on the bottom right of the page. If you have already submitted a ticket and you have not received a reply, kindly share with us your ticket ID as we could not find any ticket associated with the email address associated with your account.
Regarding not being able to connect your Google account, this has been indeed an issue that was fixed shortly. We're not quite sure which other bugs you're referring to.
We hope this answers your concerns about the app considering you've wanted to like it.
Should you require any assistance, please note that you can reach out via the contact us link on our website or our email address support@scalify.com.
Kind Regards,
The Scalify team