The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Pure Indian Foods
We found this app, and right from the start, it was almost perfect. The interface is clean, modern, easy to use, and it even incorporates audible feedback. The only feature that was missing was the ability to tag who checked each order. We messaged support, and within less than 24 hours, Paul replied and added a feature which allows each order to be tagged based on the device of a user. Each user will need a separate device, but this is perfect to help us keep track of who is packing an order. We simply input the name of each packer, and it will tag the order as "Checked by [Name]". Thank you for the excellent support and response time!
If you fulfill your own orders this app is a must! The increase in accuracy is significant and it also increased our speed of fulfilling each order. Paul was very helpful in helping us with the check address function. Highly recommend!
if you add one more Funktion then really helpful.
When Add Checked Tag when complete If With Date and TIME then more better. Thanks
Great app, increased my packing speed and efficiency significantly.
I even called Paul twice and he was very helpful and helped me optimize my experience.
This is a must have app of you are packing
Fantastic App. Easy to use and easy to integrate. Paul is very responsive to any questions you may have. Highly recommended.
Update to original review:
I still can't recommend Scan and Ship highly enough. I could not imagine fulfilling orders without it. It continues to solve multiple problems we encounter in the fulfillment process. We just implemented the "check address" function which ensures not only do we have the right items, but we double check at the end of the order that the box is going to the right house. This is especially important for us since we actually use the app to scan a barcode on the shipping label and eliminate the need to print packing slips, because the items can be viewed in the app. In the occasional situation of a scanner mis-read (which has happened several times, hardware problem) the wrong order would be packed, but now we catch it with the "check address" function by re-scanning the order number on the shipping label AFTER the order is packed. Paul recently gave us a setting that applies a separate "checked by xxx" tag to each checked order according to which device it was fulfilled from. So we can now track who packed each order, in case we have to address a problem. We also just enabled the "fulfill items" function and "Allow Partial Shipments" function to automatically fulfill items straight from the app. It's amazing because we don't use a third-party carrier, we do our own deliveries. In the past, we had to manually mark every order as fulfilled, and it was prone to error. Now, the second a box is packed, the app automatically fulfills all shipped items, and triggers the shipping confirmation email to our customers which we modified to let them know their box is about to go on the delivery van. I can easily now scan through the shopify dashboard and look for "fulfilled" orders which are reflected in real time, and track my crew's progress on the day's orders. I can also look for "partially fulfilled" order, and see in real time which boxes have missing items, and need attention for a refund or otherwise. And we modified the confirmation email to show the customer not only what items were shipped, but also which items were out of stock and need to be refunded. As a partial solution to Al-Noor.de problem noted in the review, you can see a date and time stamp in the order timeline IF you have Scan and Ship set to automatically fulfill orders. We have tried several different scanners and devices, and have found that the Inateck Bluetooth scanner is the best one. It's $70, but you get what you pay for. We currently use 10 Inateck scanners with 10 Samsung tablets, and use the shopify app to access Scan and Ship. We had some problems until we realized that you need to permanently marry one scanner to one tablet. Once we did that, everything worked better. Occasionally if there is a delay, the scanner will go to sleep which seems to close out a partially completed order, requiring us to start the order over. But that does not happen often. Original Review:
We've been using scan and ship for about 5 months now. We run a 2x per week fulfillment line that boxes 150-300 orders in a morning. Using Scan and Ship, we have eliminated the need to print out a packing slip for the packer fulfilling the order. The packer simply scans the barcode on the delivery label, and the appropriate order is pulled up on their tablet. We needed the items to be sorted by SKU because we sell produce, and heavy items go in the box first. We line them up according to SKU, so it's essential for us to order items that on the list. Paul made that change at our request! We are still working out some hardware issues trying to find a reliable set of scanners and tablets to work with the app, but the app seems to be working very well and I anticipate we will continue using it indefinitely. It also GREATLY reduces the likelihood of human error when fulfilling orders. Most of our items don't have barcodes on them, so we just put the case of apples (or whatever) on the packing line, and print a large barcode which gets attached right in front of the box. When a packer takes a lb of apples from the box, they scan the barcode and move on. If they grab from the wrong box, the app catches it. Highly recommended, I would be devastated if we had to go back to packing from a piece of paper, with all the human error that comes with it.
Great app, now they filter cancelled orders and show product images!!! If you make a suggestion they care about it!!
This is a great app and Paul was always very responsive and knowledgeable through the process while we got our system up and running. We use the app to scan our items before shipping to ensure the right products are going out to our customers. It works great! We are very satisfied.
Madison + Mallory
We love this app for reducing incorrect items being sent out! We love that you can verify if an order was scanned because it puts a 'checked' tag in the order tags field. We've also requested a couple features and Paul worked quickly to accommodate and implement our requests!
I love this app, its amazingly useful and handy. Works very good. The support team has been great helping me.