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Very disappointed with the support here. We've been waiting 3 weeks for SchemaPlus to update our Schema as they had promised, but all we get are broken promises and excuses when we follow up.
Great and quick response in chat sessions but zero on doing what was promised in those sessions. I was told my issue would be fixed "later today or tomorrow" but it never happened. After many days waiting I had to uninstall this app and get help from another source to correct my problem.
Thank you for your feedback. We are sorry that you had been waiting several days for a resolution, likely beyond the original expectations provided to you by our support ...
Initially, the support team was super responsive - they are always very nice, friendly. Initially, they constantly kept asking for reviews. I explained to them that I needed more time to evaluate an app because initially, most app providers are super helpful and only the test of time demonstrates the true colors. That is exactly what has happened here - ongoing issue remains unresolved despite ...
Unfortunately, this firm is not a good team player. We were unable to get out of the gate with your App.
These were the options communicated to use:
"The speed optimization you've implemented is preventing our app from working. You can either exclude our app from that optimization or delete the speed app completely. It's up to you. Please let us know about your thoughts. Thank you."
We kindly ...