Overall rating Based on 135 reviews
I was so frustrated by not being able to immediately get a notification when someone abandoned cart. Those missed opportunities need to be jumped on ASAP. Scout has not only given me instant notifications, but also sends me all the abandon details I need, along with direct access to get in touch with the potential customer through whichever channel works best.
Truly an AMAZING APP ! Thank you :)!
Love Scout. Scout makes me feel good about talking to my customers. And I love that it focuses on customer relationships and not just abandoned checkouts. Every day I get an alert on my best customer, and Scout asks me if I want to send a handwritten note. I tried it, and got an amazing reply from my customer already. Anyone who wants to build brand loyalty should use this app!
Great app notifies me when I have an abandoned cart and reminds me to call that customer! What a great idea - I never thought to call abandoned cart customers.
Boy To Girl Shop
Installed for about a month, it never worked (and I have tons of abandoned carts from the analytics)
Multi Niche C
Awesome app. www.allexpressnow.com
I love the app. I get a facebook message when there's an abandoned cart and then I call or email them back asap when they're still close to buying. It's free so it's a no brainer.
Little Wings Nz
Totally LOVE this app and not just because its FREE... but because it allows my small business to have a 'customer support' feel to my business. Which builds customer trust etc. It is easy to use. And as long as I am using mobile data, or wifi... I can offer customer support wherever I am. Brilliant! A totally MUST have app for small businesses and if you are just starting out with shopify.
I really wanted this one to work. It started off sending me messages on any Abandon Cart for the first day. Then it was sending everything as an abandoned Cart which I contacted one and they said they paid.. looked and yes they did. Then it was intermittent on what came in and missed a lot then started to give me paid customers as abandoned. Hopefully it gets the bugs taken care of.
Dropship Lighting Store
I am noticing on my dashboard that I have abandoned carts yet Im not receiving a notification message from Scout???