Overall rating Based on 143 reviews
Have a small shopify site, and managed to recover 2 abandoned carts with the help out scout! using the chat bot, you can ask for today's list of abandoned carts, or view up to the past 30 days.
It gives you the option of contacting the customer who abandoned the cart, provided that they put the information in their cart textboxes!
you can choose the option to contact them by email or number, the email is prefilled which you can edit but you need to send it out yourself!
great app i would definitely recommend it!!
Scout is a very useful app that comes in handy all the time. While other apps require you to be on your Shopify site to check notifications, Scout sends everything through Facebook messenger, and who doesn't have their phone on them? This has allowed me to easily and quickly contact customers who have abandoned their carts through messenger, or email. Overall a very useful app!
Scout is a must-have for any business. Every time a customer leaves a checkout without purchasing, I am immediately notified with the customer's contact information so that I can call them back and help them go back and purchase. Ahmad has also personally called me to offer his help and that was greatly appreciated!
Having to sell higher dollars items scout has helped me increase my sales by 22%. The instant notification to my cell phone for abandoned carts allows me to talk to my customers when there most excited and ready to close a deal!
Thank Ahmad and the whole team - Great Apps!
Such an underrated app. Not sure why more people don't call their customers. I learned there are many reasons why my visitors abandon, but I only learned this when I started talking to them. I also really like the chat interface, and how easy it is to access my full abandoned and purchases customers lists so I can reach out one on on.
I usually don't write reviews, but Scout is one of the most useful apps on shopify. It helps me a lot to know about abbandoned cards when are happening. Keep up the good work!
Belmonte Bikes Ltd
How has anyone not thought of this before? Genius. I'm literally recovering thousands of dollars more each week because of this app. THANK YOU!!!!
Scout is a great app that notifies me when someone abandons the cart on my site on Facebook Messenger!
The best part of this feature is the timeliness and that can make or break the sale!
Momme And More
Love the Scout App. It sends me messages when a customers abandons the cart or makes a purchase and creates emails to send them that say "noticed you are interested in my store or thank you for your order". I have had customers write me back and say they will now place an order because I reached out. I can also call the person if they leave a phone number. It also gives me customer totals for past weeks orders or abandoned check out. Really terrific app and its FREE! Highly, highly recommend. Pam MomMeAndMore.com
Just the app I was looking for. So much more than an abandoned cart app. Scout allows me to differentiate myself from the giants and find a competitive edge through customer relationships. Customer support is fantastic. A huge thank you to Ahmad for going above and beyond and living the principals of superior customer experience.