Scout ‑ Recovery & Retain CRM

Scout ‑ Recovery & Retain CRM

by How Many Steps Inc.

Free Personal Assistant for Order Recovery & Buyer Retention

4.8 of 5 stars(135 reviews)

Better Order Recovery

Data shows Phone & SMS recover more orders than just email. If visitors leave their # Scout alerts you about it with Phone and SMS actions.

Higher Customer Retention

Scout builds trust. Merchants enjoy 3x higher customer lifetime value when they contact the right customer at the right time through Scout.

Slack & Facebook Messenger

Scout watches your store 24/7 and recommends actions through Messenger and Slack to deliver the best retail customer experience possible.


About Scout ‑ Recovery & Retain CRM

What is Scout?

Scout is a personal assistant that will recover more abandoned checkouts, reduce abandoned carts, retain more of your best customers, and increase customer lifetime value (LTV).

Scout watches for relationship building opportunities and recommends the right actions you should take, directly through it’s Facebook or Slack chat with you. It will make sure you’re developing the right relationship with the right customers at the right time.

What Scout can do:

  • Alert you when a customer abandoned their checkout and give you recovery actions
  • Alert you when customers make a repurchase so you can say “thanks” and build loyalty
  • Alert you when a customer becomes a “VIP” and makes a huge order
  • Remind you about follow-ups, so you can proactively make up-sales and re-sells
  • New customer alerts so you can start new brand relationships on the right foot

Phone

The 1-on-1 phone conversation is by far the best way to recover abandoned checkouts. Order recovery is much easier when you have a dialogue with customers and learn the reasons they abandoned their purchase. It works especially well for high ticket items and niche products where customers likely have questions or concerns. It's not enough to just recover the cart, you also need to learn why so you don't lose future checkouts for the same reasons.

SMS

SMS is a great channel for not only for order recovery, but also for post-sale customer support. It’s always a good idea to say thank you to customers. Getting a personal “thank you” note from your business is sure make your customers feel appreciated.

WhatsApp

Like SMS, the WhatsApp channel is great for easy 1-on-1 conversations. It's great because of the richer communication both you and your customer can share. Send videos, images, and longer texts for high levels of engagement. For example, we have a furniture retailer in Malaysia that’s recovering 75% of their abandoned checkouts through WhatsApp, check the story on our blog.

Email

When customers don’t leave a phone number, Scout will give you the right actions to take through email. You can send Checkout Recovery, Thank You, and even Follow-up emails. In our experience the above Phone, SMS and WhatsApp channels work even better when you augment them with Scout's personalized emails.

Checkout our website for free resources to help you grow

About Us

We are a Toronto based ecommerce app company. Our belief is that customer relationships are the key competitive advantage for small businesses. With the rise of online shopping, 1-on-1 conversations are falling to the way-side. Our mission is to make it easier for busy retailers to deliver the perfect personalized conversations. After all, Relationships = Revenue!

Also, check the other apps we've built!

Integrates with

  • Facebook Messenger,
  • slack

Support

Pricing

Free

Overall rating
4.8 of 5 stars
Based on 135 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (4)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (3)

Most recent reviews

Duramax Sheds Direct

I have had this store open for less than a month and scout has already helped me recover a sale for $1200. I contacted the customer via text and he told me what his issue was. I immediately resolved it and closed the deal. He was also looking for the same product on other sites at the time.

MojoMotoSport.com

Scout has been critical to our Abandoned Cart Sequence. Our abandoned cart emails recover on average of 15% of lost sales while with Scout we are now recovering 50% off sales! This has been huge. The one-on-one follow up with customers helps build trust in our brand & adds to the bottom line.

Developer reply

July 24, 2019

Thanks Nathan, you guys have been a perfect match for our apps. You are killing it over at MojoMotorsport.com - I can't wait to work closer with you and your team.

Shamrock Shirts

Absolutely fabulous app that delivers on it's promises and the customer service is outstanding. Real time notifications for abandoned carts and sales, with totally customisable follow up options lets you give your customers the service they deserve. Has certainly helped me increase my conversion on abandoned carts and steps up my customer experience. Can't recommend Scout highly enough!