Scout Email & Messenger Alerts

Scout Email & Messenger Alerts

by How Many Steps Inc.

More Sales through 1-to-1 Conversations

4.9 of 5 stars(147 reviews)

Better Order Recovery

Data shows Phone & SMS recover more orders than just email. If visitors leave their # Scout alerts you about it with Phone and SMS actions.

Higher Customer Retention

Scout builds trust. Merchants enjoy 3x higher customer lifetime value when they contact the right customer at the right time through Scout.

Slack, Messenger & Email Alert

Scout watches your store 24/7 - recommends actions through Messenger, Slack & Email to deliver the best retail customer experience possible.

About Scout Email & Messenger Alerts

What is Scout?

Scout is a personal assistant that will recover more abandoned checkouts, reduce abandoned carts, retain more of your best customers, and increase customer lifetime value (LTV).

Scout watches for relationship building opportunities and recommends the right actions you should take, directly through it’s Facebook or Slack chat with you. It will make sure you’re developing the right relationship with the right customers at the right time.

What Scout can do:

  • Alert you when a customer abandoned checkout and give you recovery actions
  • Alert you when customers make a repurchase so you can say “thanks” to build loyalty
  • Alert you when a customer becomes a “VIP” and makes a huge order
  • Remind you about follow-ups, so you can proactively make up-sales and re-sells
  • New customer alerts so you can start new brand relationships right!


The 1-on-1 phone conversation is by far the best way to recover abandoned checkouts. Recovery is much easier when you have a dialogue with customers and learn the reasons they abandoned the order. It works especially well for high ticket items and niche products where customers likely have questions or concerns. Furniture, art, designer fashion, just to name a few. It's not enough to just recover carts, you need to learn why so you don't lose future checkouts for the same reasons.


SMS is a great channel not only for order recovery, but also for post-sale customer support. It’s always a good idea to say thank you to customers. Getting a personal “thank you” from your business is sure make your customers feel appreciated.


Like SMS, the WhatsApp channel is great for easy 1-on-1 conversations. It's great because of the richer communication both you and your customer can share. Send videos, images, and longer texts for high levels of engagement. For example, we have a furniture retailer in Malaysia that’s recovering 75% of their abandoned checkouts through WhatsApp, check the story on our blog.


When customers don’t leave a phone number, Scout will give you the right actions to take through email. You can send Checkout Recovery, Thank You, and even Follow-up emails. In our experience the Phone, SMS and WhatsApp channels work even better when you combine them with 1-on-1 personalized emails.

Checkout our website for free resources to help you grow

About Us

We are a Toronto based ecommerce app company. Our belief is that customer relationships are the key competitive advantage for small businesses. With the rise of online shopping, 1-on-1 conversations are falling to the way-side. Our mission is to make it easier for busy retailers to deliver the perfect personalized conversations. After all, Relationships = Revenue!

Also, check the other apps we've built!

Integrates with

  • Facebook Messenger,
  • Zendesk,
  • Slack,
  • WhatsApp,
  • Gorgias

See the app in action

Explore how the app works in an example store.

View example store


Free Plan


  • Up to 100 customer alerts (all-time)

  • Email alerts

  • Facebook Messenger Alerts

  • Slack Alerts

  • Email Support (within 24 hours)

Basic Plan


or $7.50/month billed at $90 once per year

  • Unlimited customer alerts (all-time)

  • Custom Integrations

  • Email alerts

  • Facebook Messenger Alerts

  • Slack Alerts

  • Email Support (within 24 hours)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

Wallride Skate Supply

wow! thank you, admirable the dedication you put into what you do, for us as a company this application is very useful, thanks for the great management in solving this problem, congratulations

OxM.Mx - Orgullo x México

This app is really helpful since in my country most people use Whatsapp for everything; so it is a solution to get near (and in an efficiente way) to my customers

Crokinole Canada - Boards, Accessories, and more!

This is a useful app and is seamless in its integration. I like how simple their apps are compared to some other apps which have too much going on! Thanks guys! Ted