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I have uninstalled the app in December 2024, but they billed me in January 2025.
Edit: I re-installed it so that I can contact them again. Look, it didn't even occur to them to check my records with them before they gave this response that "I just installed the app". I was their customer for 3 -4 years. Think about it, guys.
Dear Customer,
Upon reviewing the installation log in the Shopify portal, we see that you installed the app on January 18, 2025, and you are currently on the Free plan. And were never billed for this install. It appears there may be some misunderstanding. Could you please check?
Best regards,
Apps Mav team
The app developer went above and beyond to help us set up this app properly. Even working on a weekend to ensure that we had no problems with their product. They were open to some of our suggestions on small improvements that could be made. I would highly recommend this app. This is a shining example of customer service. Thank you.
Very nice app, we got 40 new contacts in a few days. Fun way to incentivize customers to play and win discounts. I hope the team keeps updating the app and adding new features
the interface is good . Very good customer support . wenever I raised a query it was attended immediately ,
Bu uygulamayı kullanmayı ilk kez deniyorum.. Fakat tema sayfasında değişiklik yaparken kodu yanlışlıkla silmişim. Destek hızlı idi. ingilizcem kötü olmasına rağmen beni anladı ve düzeltti.
Great app, perfect to incentivize new customers. Easy to use and can be up and running within a few minutes. We saw a return on sales within a few hours. Would definitely recommend. Team is very helpful and always available for queries.
This app is so user friendly and fun to use and configure thank you much for this one it is exactly what i was looking for to boost leads and traffic!
First of all, apparently there is no customer support - no one has replied for more than 48 hours. Secondly. my mistake, didn't check how many leads are visible for the free plan... ONLY 10!!! So beware if you want to launch first to test customers reaction - it will cost you.
We are sorry to hear about your experience and can assure you that providing awesome customer support is very important for us.
We did reply to your emails and also called your office twice and left messages with your colleague.
We have also taken your feedback and increased the leads in the free plan to 50.
I am very happy to have installed this App for my marketing campaigns.
I also found exceptional support.
Well done!
im so glad when i down loaded this app,,,,,,,,,,,,,,,,,,,,,,,,,,,,,I highly recommend to others. Excellent
This app is very easy to use. Setup is quick and easy and customer support was very helpful when I had a question. They have great backgrounds to choose from or you can upload your own. The only downside is the free plan gives you 50 lifetime leads. I would like it to be 50 leads a month since we are a very small company but other than that, no complaints.
Works great, it contains all the necessary features I desired. Look forward to having more design options.
Okay, I am going to be 100% honest.
The developer of this company is a great person from what I have gathered.
He helped me set up their Loyalty Program app 'gratification' and he went above his duty of care and really helped out a lot. Now where he fell short was the actual app, I wont go into too much detail about the Gratification app other than YES it is an amazing app, it literally has everything you could possibly need for a loyalty program..this Scratch & Win app is great and affordable BUT again, this app falls short of anything great. I cant fault the developer on his dedication and work. But this app like the loyalty program one is not fun to use, it looks very out dated and ugly. When scratching the panel it leaves dots...it doesnt scrub or scratch. I would really love to love this app because I want to support the developer because I can tell how hard he has worked. But I feel he's given up on this app along with the loyalty one. I am deleting them both for now.
But to be honest I would definitely come back and use these apps again when the developer sorts his stuff out. I was informed by email that the loyalty app was going to be updated and made better after emailing them about the sluggishness of their apps. But nothings changed so I am going to have to say bye for now.
I hope the developer sees my review and updates their apps. I wish I could help because out of all the loyalty apps, the team behind this developer (TBH I think he might work alone) sound like genuine good blokes.
The 1 star reviews on this app are old and outdated and shouldnt reflect your opinion of this app or developer. Give it a try THEN choose for yourself.
The dev does contact you back usually within a few minutes to hours.
cant say I have ever had a problem contacting them.
To the devs; Good luck in the future and I hope to see your apps in the top section soon.
Really awesome app
This app was super easy to install and works well. It attracts people to come again & try their luck. The support is very good as well. I would definitely recommend!
From your friends at https://www.sendmyeliquid.com this app is trash!
Thanks for wasting my time!