Scrollio: Infinite Scroll

We have been using this app as a paid solution, and unfortunately it has caused a very serious issue for our store.

For about 1–1.5 months, our conversion rate dropped significantly, and we couldn’t figure out why. We tested everything on our end, but nothing seemed wrong.

Last Friday, we discovered that the app had stopped loading products properly. Infinite scroll was no longer working, and only a small portion of our products were visible. There was no “load more” button or fallback – the rest of the collection simply didn’t appear.

This meant that a large part of our assortment was completely hidden from customers, without us being aware of it.

After re-enabling the app on Saturday, our conversion rate immediately increased again, and we started selling products that hadn’t sold for over a month.

This is a critical issue that has directly resulted in lost revenue for us.

A bug like this should never go unnoticed or without a fallback solution.

If it were possible, we would give 0 stars.

Signed up for premium and had the worst experience on Shopify so far.

-Hid most of my products from customers

-Bugs out and stops working with hidden products

-Support takes days to respond (had to uninstall while waiting)

La aplicación es muy fácil de instalar y configurar. Hace su función de scroll infinito en las colecciones de producto, pero en las pantallas de búsqueda en mi caso realiza un primer scroll y en la segunda carga de scroll vuelve a salir la paginación a la vez que sigue realizando el scroll infinito. También no me hace el scroll infinito en el apartado de ver el listado de todas las colecciones. Supongo que hablando con soporte estos aspectos es algo que se podría solucionar, pero he preferido desinstalarla y probar otras opciones.