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Seal works great! It is easy to use. I wish it was possible to edit credit card information on subscription. We have customers call and want us to update their credit card, and the software does not allow us to do that. The customer has to do it themselves via email. Some of our older customers don't have email.
Thank you for your review :)
Overall, if you have any issues with the app, it is best to send us an email to support@sealsubscriptions and we will help you out.
But let me also reply to your question here.
As per credit card industry's security standards, we mustn't save or handle any full credit cart data. However, Shopify allows you to updated the credit card information for some payment methods directly on the customer's profile in Shopify.
You can check if you can also do this in your case in Shopify admin > Customers > click on the customer and then on the right side, you should have an option to update the credit card data next to the payment methods ;)
Regards,
Seal Subscriptions team
Good support!
installed and set up within 5 minutes! really easy to work with and simple set up guide. got 5 products on subscriptions now!
added a subscription service so easily to the biz. im not the best with tech but this was so simple!!
So far so good! Can't wait to see how it works when people start to subscribe. It was very easy to set up, with just a few clicks.
So easy to use and set up! Thank you, Seal!!!!
The app is very easy to use!
Support team member Henry was very helpful in getting my issue resolved too!
I believe in the axiom of giving credit where credit is due, and you have to acknowledge a miracle when you see one. The customer service is the most helpful one I have encountered so far, and Henry is kind and helpful. They are patient and efficient! The app can be tough to use at the beginning but the staff will be there to help.
Wow, thank you so much for this amazing review :) We are incredibly happy to hear that you like the app and that we were able to help you :) Working with you has been a pleasure :)
Stay amazing!
I'd been on the fence about adding a subscription option to my website, but I am glad I did. This subscription app is exactly what I was looking for and the set up was a breeze!
Thank you so much for this amazing review :) We are incredibly happy to hear that you like the app :)
Stay awesome!
This app isn't reliable. There's been several times I'm unable to open it. I've contacted the developer and have done every suggestion. I can't access my subscribers to even know when to ship.
I am sorry to hear that you weren't able to resolve this issue even after following our recommendations. And it is unfortunate that you didn't contact us first after you tried what we suggested, as we could probably help you further. As mentioned before, you should be able to access the admin interface of the app in the latest versions all major browsers (e.g. Chrome, Safari, Firefox, etc.) , as you were when you created your first subscription rule.
Other users (some of them with thousands of subscribers) are not reporting any such issues, which is why we suspect that the issue you were experiencing could be caused by a browser plugin, a router configuration or maybe a firewall set up in your office.
Disabling the browser plugins and checking the router configuration should be sufficient to resolve the issue you were experiencing.
If you can access the app settings from a different location (e.g. a cafe), then the issue is probably in your office network.
If you can access the app settings from a different browser, then the issue is probably in the browser (could be outdated) or in one of the browser plugins.
A thing to note here is that when your subscriber pays for the order (either automatically or manually), you will see the order in your Shopify Orders and you will be able to fulfill it. You don't have to check in the app to know when to fulfill the order ;)
If you do decide to give our app another try, please let us know if you still experience this issues.
Thank you,
Seal Subscriptions team