Seal Subscriptions App
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The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.
Hi,
That does seem strange and shouldn't happen at all. We have sent you an email about this and would love if you can get back to us with more info so we can get to the bottom of this and figure out what is going on :)
If you can't see our email, then please send us an email to support@sealsubscriptions.com so we can figure out what was going on there :)
Thanks,
Seal Subscriptions app team :)
Very easy set up, that is as far as we have got right now but it looks great!
Only been using a month or so but very impressed. Extremely easy to install and all of the backend admin and automated customer emails are taken care of, whilst being super easy to customise if you wish. Service is also excellent, very quick responses, clear and easy to understand style of communication and friendly.
Sometimes running a business can feel like you're just problem solving the whole time, so it feels invaluable when you come across a product or service that simply delivers.
Wow, thank you so much for this great review :) We are incredibly happy to hear that you like the app and that we were able to help you :)
Thank you,
Seal Subscriptions app team
wonderful, but there are some glitches from time to time (percentage of discount glitched during Black Friday)
Amazing customer support! Really appreciate the quick detailed responses.
There was an issue where the delivery charges were charged 2x only on the subscription purchases, instead of just once. I contacted the support and they said its an issue from shopify, but shopify said it's the apps issue. this went back and forth for almost 2 months and nobody could resolve my issue. They took my money and couldn't get the app to work right.
Hi,
We are still in contact with Shopify about this issue. Generally, if the issue is on our side, we resolve it in less than 24 hours (on a work day), as our development team is very proactive.
However, if an issue is somewhere in Shopify's system, then we can't access their code and we can't fix the issue for them, even though we would love to do it if we would be allowed to do it ;)
Having said that, we are still in contact with Shopify about this issue you are experiencing. It seems to be linked to the new Shopify's customer accounts. We are looking forward to the resolution of that.
I can see that you are receiving copies of replies on the Shopify ticket, which is great :)
Best regards,
Seal Subscriptions app team
Very useful. Thank you
Super handy!
Great customer service.
Just getting started with the app, so far, working perfect.
great app. easy to use, never had any issues