Seal Subscriptions App
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The app works well. Can slow the customer experience a little due to the volume of products we offer the subscription on. Features could be better. We offer discounts depending on how often someone gets a product and when another product is added to the plan, it puts it at full price and doesn't respect the frequency. Many of our customers struggle to manage the plans themselves as products don't add when they do it so there's a lot of manual customer service tickets.
Hi, We have sent you instructions on how to resolve these issues and we are looking forward to hearing back to you about this :) These issues that you described can all be easily resolved, as per the instructions we sent you :)
If anyone else is experiencing issues, please contact us at support@sealsubscriptions.com so we can help you out as soon as possible :)
Best Regards,
Seal Subscriptions app team
The app is decent.
But support tends to be slow and no live chat.
Hi,
Thank you for your review. Our support team is trying hard to reply to each request we receive within 1 work day. Currently, we don't yet have a live chat function, but you can call us on Whatsapp at +386 69 841 407.
And if needed, we can also schedule a Zoom meeting so we can help you out :)
Best Regards,
Seal Subscriptions app team
Hard to use
Hi, We have tried to contact you over the email and phone, but it seems that we can't get a hold of you.
We would like to help you out with the app, so we would really appreciate if you can get back to us at support@sealsubscriptions.com so we can help you out :)
If anyone else is reading this: If you find the app hard to use, then please contact us at support@sealsubscriptions.com so we can help you out :)
Best Regards,
Seal Subscriptions app team
App works great but instructions are not totally clear. In the end it is workable and you can figure it out. No customer support email or chat is very frustrating. Not a fan of this.
Hi, We have contact you about this and would be really happy if you can get back to us.
Looking forward to hearing from you.
Best Regards,
Seal Subscriptions app team
Semi easy to navigate. Lots of extra steps though.
Bella, purtroppo solo in inglese.
good
This would be an awesome app if we could use our third party payment provider (Authorize.net) for subscription orders. We set it up with the understanding that it worked across other payment providers, including Paypal, sadly, the cart shows the customer that the payment function is broken when they have a subscription item in the cart. No way to collect money for the order unless its Shopify processing.
Hi,
As mentioned, the auto-charging subscriptions can currently only work with Shopify Payments or PayPal Express. This is a limitation that is present on all subscription apps.
However, our Seal Subscriptions app has an option which allows you to use it in recurring invoices mode (where you don't automatically charge your customers). This recurring invoice mode supports all payment methods that you can set up in your shop.
If you have any questions, please contact us at support@sealsubscriptions.com.
Have a great day,
Seal Subscriptions team
Great app for our business doing coffee subscriptions!
Just a heads up that some wifi routers may block you from using the app online. We got a new router recently and now have to use the app via cell phone using our data. Customer service was helpful but wish this wasn't a hiccup.
Hi, I just want to let you know that we have resolved the issue with the router that you have :) This means that you can now access the app through your router again :)
Works well on the backend, but it doesn't allow for automatic recurring subscriptions which defeats the purpose for us..