Seal Subscriptions App
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Very easy to setup two bundles in less than five minutes!
Update: I am downgrading my review to one star as this still hasn't been fixed.
Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.
This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience.
In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.
Update 2025-07-14:
We have sent you another email about this, as we would love to help you resolve that.
We originally contacted you over the phone and you directed us to a specific person within your company. We sent an email to this person on 25th of June, but we never heard back from said person.
We have now sent an email to you again, as we would love to resolve this for you.
Can you please check your inbox for an email from support@sealsubscriptions.com and get back to us so we can resolve this?
Update 2024-06-27:
It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible.
Overall, if anyone else is experiencing this issue, please contact us at support@sealsubscriptions.com.
Original reply:
Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from support@sealsubscriptions.com so we can check what exactly is going on there and resolve the issue for you?
Thank you,
Seal Subscriptions app team
Good app, brings constant orders.
Easy to use and no problems so far!
It took some time for me to get the hang of it, but I was able to set-up the rules and understand the potential of the app. I am glad that I was encouraged to try a little harder. It is actually not that difficult. The good news is that the subscription service now automatically charges shipping for each delivery. I thought I would have to make special rules. We will see how it goes. I am sure that some customers will appreciate having the subscription option.
Hi, we have checked our correspondence with you and it seems that you never received the email replies from our team.
We have now sent you an email with an answer to all of your questions and would love if you can check your inbox and get back to us so we can help you out :)
Thanks,
Seal Subscriptions team
Very easy to use. plenty of support with the service. I like it a lot.
so far so good!
Es muy buena
Where is the support ? you can't talk to an agent it's unacceptable
Hi, We have tried contacting you, but it seems that we never received a reply from you.
Our support team is working hard to reply to each request within 1 work day. In addition to contacting our support team over email, you can also call us on Whatsapp at +386 69 841 407.
And if needed, we can also schedule a Zoom meeting to help you with the app.
We are looking forward to your reply :)
Best Regards,
Seal Subscriptions support team
I have used this in my website myHerbalLife.store and it’s so l easy to setup.