Seal Subscriptions App
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This is a great app, and the customer service is phenomenal. Their simple platform has allowed my business to get off the ground. Because of their free model, it's given me time to grow, and I will be sticking with them for the paid model when I need more functionality.
The UX is not always intuitive, and the support documentation is limited. Once they build that out, this app will be unstoppable.
Thank you for your review and for constructive feedback :) We are working on improving the UX in the app and we will also be expanding our support documentation.
Thank you for using our app :)
This app is amazing, helping our business to streamline all the work. The only downside is that a customer cannot adjust the choses products, which gives us a hassle of cancelling and creating a new subscription. It would be great to have an update on this.
Thank you for your review. We do have a feature, which allows customers to edit, remove and add products to their existing subscriptions. You just have to turn it on in Seal Subscriptions > Settings > General Settings > Customer portal > Product editing.
Let me know if you have any questions about this on support@sealsubscriptions.com
Regards,
Henry
We use this app to help us do monthly membership fees for several groups that we run. It has been really flexible, allowing us to set up variants and charge separately for each one. It would be helpful if they had more help documentation but with a little experimentation, we've been able to figure out most everything we wanted to accomplish.
Thank you for your review :) We are happy to hear that you like the app.
We are working on adding more video tutorials and documentation to the app, so that it will be easier to figure things out :)
Easy to use compared to other apps...................................................................
We are fairly new to the app; so far it's been a godsend! I wish there was some reporting available.
Thank you so much for this review. While I know that you have some specific reporting/statistics needs, I just want to point out for other merchants reading this, that we do have reporting and statistics functionality in the app, which allows you to see various reports, trends, average subscription revenue, etc.
Again, thank you for taking the time to write the review :)
Just installed the app in a few minutes and so far everything seems to work smoothly... Also a very clear overview of subscription. Very satisfied so far.
App integrated well with our store, looks clean. Would like option to change font and/or text color to better integrate with different color backgrounds.
Thank you for your review.
You can easily change the text color in the widget in General Settings. You will see a lot of settings in the Subscription Widget Settings card :)
The font is being automatically taken from your theme, to make the widget fit better in your shop. However, if you want to set any specific font in the widget for your shop, then please send us an email to support@sealsubscriptions.com and let us know which font you want. We can probably customize the look of the widget for your shop.
Regards,
Seal Subscriptions team
Easy to set up and use. My biggest complaint is an unresolved issue regarding shipping notifications for products that are on a subscription. Cannot seem to get it resolved.
Thank you for being our loyal customer.
As we already talked in the past, the notifications which are sent to the customers regarding the delivery of the products in your shop are not controlled by us, which means that we can't make the adjustments you asked for. If we could do that, we would of course do it. But in this case, it will be better to contact Shopify Support and ask them if they can help you with the shipping notifications.
Regards,
Seal Subscriptions team
I think this app is great and services a lot of what we want and need out of a subscription service. My only drawback is you don't hear back from customer service for a few days as it is only through email. There are a lot of topics covered in the help/faq segment of the app, but the app itself is so complex, it is easy to get confused. Either way, very grateful for this as it has provided exactly what we have been looking for even if it takes some time to get everything just right.
Thank you for your review :) We are happy to hear that you like the app. Also, we are working on expanding our support team, so that we will be able to reply to your queries much faster :) Thank you again :)