Seal Subscriptions℠ & Loyalty , 671 arvostelua
Maybe I am the problem. I had high hopes for this app based on reviews and the demo site. However, I uninstalled in under 30 minutes. The app’s interface is crowded and instructions are too wordy and confusing. A video pops up after installation to help, but, honestly, if I have to watch an almost 20 minute video to understand the basics, I’d rather just pass. Some things should just be intuitive.
Hi, We have sent you an email about this to schedule a Zoom call to help you set up the app. We are waiting for your reply :) Can you please check your inbox and send a reply to email@example.com?
The only reason I didn't give Seal a 1-star review is because they might be the only subscriptions app that doesn't take a percentage or sales nor do they charge more just because we're on a higher-tier Shopify plan. However, this app lacks greatly with analytics. Have to do a lot of digging for super basic, mostly not unusable analytics. There are bugs with their PageFly integration whereas the discount values aren't matching up. Issues with Shipstation integration for prepaid plan: doesn't create subsequent orders and reference them to subsequent Shopify orders. This app hasn't evolved much since we started using it earlier this year. Hardly any customer support, certainly no live support. You really get what you pay for with this app. We're looking into using a competitor now. Needs a lot of UX improvements for us to stick around.
Hi, We have sent you an email yesterday to help you solve these issues and help you out :) We are still waiting for your reply :)
Can you please check your inbox for an email coming from firstname.lastname@example.org and send us back an email so we can help you out?
The full potential (e.g. auto-charge) of this app only works with Shopify Payments...
It's even worse... Not even setting up subscriptions for product variants is allowed with other payment gateways than Shopify Payment.
Hi, I am sorry to hear that you decided to write a review before even giving us a change to explain why the limitations are in place.
Our Seal Subscriptions app currently allows you to use the auto-charging feature with Shopify Payments, PayPal Express or Authorize.net. You are NOT limited only to Shopify Payments.
All subscription apps have the same limitation (currently) and there is nothing we can do about this.
We allow you to create a subscription rule even if you don't have any of these payment providers set up, as this is the only way to start using PayPal Express for auto-charging. You first have to create set up PayPal Express gateway and create an auto-charging subscription rule in your shop. Shopify then automatically submits your shop to PayPal for approval to use PayPal Express for auto-charging subscriptions.
If we wouldn't allow you to create a subscription rule, then you wouldn't be able to use PayPal Express for auto-charging subscriptions.
We are always happy to help you if you experience any issues with the app. You can always contact us at email@example.com.
I hope that I managed to explain to you why there are such limitations in the app.
Seal Subscriptions team
So far its been easy to install. Have not used it yet but they want you to leave a review so early. So I cannot do that. I a few months time.
If you're looking for a subscription app that does automatic recurring payments, this is not it. It does have other subscription features and is pretty comprehensive, but it won't let you set up automatic recurring payments which is essentially what a subscription is.
I would just like to let you and others know that we have released the auto-charging functionality some time ago. To start using the auto-charging functionality, just create a new auto-charging subscription rule in the app.
Thank you for your review.
You are correct that the app doesn't yet have a feature which would allow you to auto-charge your customers. We have this clearly pointed out on multiple locations, including the app listing page and the app settings.
However, we are currently actively working on adding the auto-charging feature to the app, so our customers will be able to start using this feature as soon as possible.
Have a great day,
Seal Subscriptions support team