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Seal Subscriptions App
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We've used this for going on a couple of years now and it is so easy to use but still has all the customisation you could want! Customer service is quick and helped us along the way too.
Wow, thank you so much for this great review :)
We are incredibly happy to hear that you are using the app for so long and that you like it :)
Working with you is a pleasure :)
Regards,
Seal Subscriptions app team
Excellent app and service. I wrote them about an issue with my SS widget and it was solved in less than 24 hours. I've been using the app for 3 years now and I love it.
Wow, thank you so much for this great review :) We are incredibly happy to hear that you like the app and that we were able to help you :)
It is a pleasure having you as our customer for 3+ years.
Best Regards,
Seal Subscriptions app team
Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.
This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience.
In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.
Update 2024-06-27:
It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible.
Overall, if anyone else is experiencing this issue, please contact us at support@sealsubscriptions.com.
Original reply:
Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from support@sealsubscriptions.com so we can check what exactly is going on there and resolve the issue for you?
Thank you,
Seal Subscriptions app team
We have been using the Seal Subscriptions app for over a year now and are extremely satisfied with it. The support team is incredibly quick to respond and always friendly. The app itself is user-friendly and has significantly improved our subscription management. Highly recommended!
Mathias, Lifeseeds
We are building out a new website on Shopify and will be using Seal Subscriptions App to manage one of our subscription-based products. I was so glad to find an app that is easy to use and has a lot of features that we did not have access to using our old website. With Seals, there is a lot you can customize and customers also have the ability to edit their information and subscription super easily. There were a few customizations that I wanted to make for our product and customer service was SO QUICK to respond! In less than 24 hours, those customizations were made. Feels so great to work with an app where folks are super responsive and willing to help. Thanks Seal Subscriptions!
Have been using Seal Subscriptions for well over a year and it is great. Works like a dream, has videos to help us get set up correctly. Have not needed customer service. Feel like if we dig further into it there are lots of features we need to use!
Wow, thank you so much for your great review :) We are incredibly happy that you like that app and that it works great for your business :)
Best Regards,
Seal Subscriptions team
Great app and service. I wrote them about an issue and got a reply 3 minutes later with a solution that worked immediately!
I would recommend because the free tier is really nice for those who are just starting out.
It took some time for me to get the hang of it, but I was able to set-up the rules and understand the potential of the app. I am glad that I was encouraged to try a little harder. It is actually not that difficult. The good news is that the subscription service now automatically charges shipping for each delivery. I thought I would have to make special rules. We will see how it goes. I am sure that some customers will appreciate having the subscription option.
Hi, we have checked our correspondence with you and it seems that you never received the email replies from our team.
We have now sent you an email with an answer to all of your questions and would love if you can check your inbox and get back to us so we can help you out :)
Thanks,
Seal Subscriptions team
Peter, Josh, & Nathan helped us troubleshoot various issues and are truly so helpful and detail oriented! They're even adding our ideas to their future list of functionality features to develop which will add even more value to the app which is so greatly appreciated. Thanks to the entire Seal Team for always answering our questions! Only item/potential issue to plan for is that there currently isn't a chat bot for live support. Thus, you'll need to rely on email to resolve (thankfully the Team is very responsive). Otherwise, the app works great!