Seal Subscriptions App
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I tried giving this app a chance for 4 months and every month I had to go back and manually send the invoices, then they still may or may not show up. They weren't in customers junk or spam, they simply just weren't sending. There's also no option to charge automatically, which they didn't like. Support was minimal and instead of looking into and fixing it, they gave me a ton of complicated steps to do it myself. I'd rather pay for better service than get nothing at all for this one.
Hi, we have sent you an email regarding this issue, as we want to resolve it for your shop. However, you still haven't replied to us. Can you please check if you received anything from our support@sealsubscriptions.com email address?
Also, a thing to note is that we do have an option to charge your customers automatically and it works with multiple payment gateways :)
I am looking forward to your reply to our email so we can resolve this issue for your shop.
Best regards,
Seal Subscriptions team
Just installed the app and it is a dream to work with. Couple of teething issues, but support has been excellent and the issues were only minor, but resolved super fast and we now have our subscription service up and running.
Would recommend this app to everyone.
Thank you so much for this amazing review :) We are happy to hear that you like the app and that we were able to help you :)
Amazing app. So many other subscription apps charge extortionate fees and lack the features you get on Seal. Being able to set a custom day to renew subscriptions is essential for my business. Only advice I have is to add more subscription analytics data on the dashboard. Thank you very much, I will be upgrading to your advanced plan soon!
uninstalled on May 18, yet the company continues to charge us a monthly fee!!! And of course Shopify won't assist. Beware!
Update 2023-07-05:
We have sent you multiple emails about this, but we can't seem to get a hold of you anymore.
If anyone else is reading this, the charges for apps are always processed automatically by Shopify for the billing periods that are started when the app is still installed with a premium plan.
In case you get charged for the billing period which was started just before you uninstalled the app, you can simply contact us at support@sealsubscriptions.com and we will be more than happy to approve and issue a refund.
Original reply:
Hi, We have sent you an email about this and will be more than happy to process this refund, but we first need to receive a reply from you on the email we sent you where we asked you a few things :) Can you please check your inbox (and spam folder) for an email from info@sealsubscriptions.com?
Thank you.
We are looking forward to your reply so we can process this refund :)
Very easy to set up with different rules! So far we're happy with the solution!
I think this app is great and services a lot of what we want and need out of a subscription service. My only drawback is you don't hear back from customer service for a few days as it is only through email. There are a lot of topics covered in the help/faq segment of the app, but the app itself is so complex, it is easy to get confused. Either way, very grateful for this as it has provided exactly what we have been looking for even if it takes some time to get everything just right.
Thank you for your review :) We are happy to hear that you like the app. Also, we are working on expanding our support team, so that we will be able to reply to your queries much faster :) Thank you again :)
We switched from a $$ subscription app to Seal and couldn't be more pleased. The app was easy to set up and integrates perfectly with our website. We haven't needed customer service which actually says a lot - the app worked out of the box without issue and we're very happy to be saving big bucks we can use elsewhere. We highly recommend Seal!
Wow, thank you so much for this great review of our Seal Subscriptions app :) We are happy to hear that you like the app :)
Stay awesome!
I recently migrated from ReCharge to Seal.
I ended up doing the migration manually for the most part (rather than using the ReCharge API) and it was pretty easy. Seal Subscriptions is easy to use, easy to understand, and the support is good too. Compared to ReCharge, this app is way simpler - and I don't mean that as a negative. It covers most of the same bases, but is better laid out and easier to manage as well as being easy to customise.
I only had a few issues during the setup, and Henry was quick to resolve them for me, including making some minor adjustments to the widget itself. It's early days of course, but I'm hopeful that this is the beginning of a beautiful relationship!!
This app simplifies your subscriptions and the customer support is truly exceptional! Highly recommended if you are considering using a professional subscription option for your products. Very happy indeed!