Seal Subscriptions App

Hi,
I am sorry to hear that you had issues with the app.
The app doesn't and didn't make any changes to any of your theme files automatically without your authorization. All changes to the theme files have to be manually triggered by you through the app settings (installation section). Even when these changes are made, the app first makes a backup copy of edited files.
I have checked your theme and it seems that the app didn't make any changes to your theme files. It could be that some other app made changes to your theme over the weekend.
We have contacted you over the email and I hope that we will be able to help you resolve this issue.

Regards,
Seal Subscriptions team

Hi Naturalis DOG® team,

Thank you for your honest feedback and for bringing these issues to our attention. We're happy to let you - and anyone else reading this - know that we've since resolved all the concerns you raised.

Our support team is here for you and continues to be one of the best in the industry - responsive, knowledgeable, and committed to helping you succeed.

We truly value your business and are grateful for the opportunity to make things right. If there's anything more we can assist with, please don't hesitate to reach out again.

Warm regards,
The Seal Subscriptions Team

Hi,

Thank you for your feedback. We are very sorry for the confusion here.

We have reached out to you directly, as we would love to help clarify this and get everything set up correctly for you. Just to explain, our free plan does allow you to create a subscription rule for specific products. You can select the exact products you want to offer as subscriptions and save the rule on the free plan.

The option that is restricted to a higher plan is applying a subscription rule automatically to all products in the shop. This is designed as a more advanced feature for merchants who want store-wide subscription setup, while the free plan is still available for setting up subscriptions on selected products.

Also, all of our plans can be found in Seal Subscriptions > Settings > App plans. In there you can easily upgrade and downgrade the app to the desired plan :)

We are also sorry that the plan selection was not clear enough when you tried to upgrade. We would be more than happy to help you set up the subscription rule for your specific products if you decide to reinstall the app. You are welcome to reach out to us at support@sealsubscriptions.com :)

Best Regards,
Seal Subscriptions app team

Hi,
I am Henry, one of the co-founders of Seal Subscriptions app.
We have checked the records of your store with Shopify and can see that you had the app installed for only 5 minutes and from what we see, you never contacted our customer support team at all. Therefore, we suspect that this isn't a genuine review and is severely breaking the Shopify's Terms of Service. But if we are mistaken, feel free to contact us at support@sealsubscriptions.com as we will be more than happy to help you out :)

Overall, I want to point out that we are a GDPR compliant, European company with thousands of happy customers from all over the world. We strive to offer the app at the most affordable price we can and we always do our best to help merchants succeed. Members of our support team are highly qualified and are trying their best to help each merchant according to their needs.
If anyone needs help with our app, you can always contact us at support@sealsubscriptions.com

Best Regards,
Henry

Hi,
Apologies if you experienced any issues with the app. We are not sure what kind of issues did you experience or if you were looking for something else, as it seems we didn't receive any email or a call from you. So we tried to contact you, but we couldn't reach you.
If you find the time, it will be great if you can send us an email to support@sealsubscriptions.com so we can help you out :)

Best Regards,
Seal Subscriptions team