Seal Subscriptions App
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This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I ...
Hi,
We are trying to get in touch with you to resolve these issues for you, but it seems that you aren't available on your phone, nor are you aren't returning our emails.
So ...
The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.
Hi,
That does seem strange and shouldn't happen at all. We have sent you an email about this and would love if you can get back to us with more info so we can get to the ...
There was an issue where the delivery charges were charged 2x only on the subscription purchases, instead of just once. I contacted the support and they said its an issue from shopify, but shopify said it's the apps issue. this went back and forth for almost 2 months and nobody could resolve my issue. They took my money and couldn't get the app to work right.
Hi,
We are still in contact with Shopify about this issue. Generally, if the issue is on our side, we resolve it in less than 24 hours (on a work day), as our development ...
Where is the support ? you can't talk to an agent it's unacceptable
Hi, We have tried contacting you, but it seems that we never received a reply from you.
Our support team is working hard to reply to each request within 1 work day. In ...
My experience with the API and customer support has been terrible. Peter was initially very slow but did provide the appropriate support in the end. Then I was contacted by Jason. Who seemed nice, offered an upgrade for my troubles and the help I needed. Turns out the upgrade comes with a few strings attached. Like removing this review and replacing with something more favourable.... Id rather ...
a besoin d'être traduite en français
Hi, we apologize that the app's admin interface isn't yet translated in French, but we are working on adding translations of the app's admin interface.
Regardless of that, ...
THIS APP CRUSH MY THEME!!! this app updated on weekend and i gave to creat a new redo all my page!!!
Hi,
I am sorry to hear that you had issues with the app.
The app doesn't and didn't make any changes to any of your theme files automatically without your authorization. All ...
I tried giving this app a chance for 4 months and every month I had to go back and manually send the invoices, then they still may or may not show up. They weren't in customers junk or spam, they simply just weren't sending. There's also no option to charge automatically, which they didn't like. Support was minimal and instead of looking into and fixing it, they gave me a ton of complicated steps ...
Hi, we have sent you an email regarding this issue, as we want to resolve it for your shop. However, you still haven't replied to us. Can you please check if you received ...
uninstalled on May 18, yet the company continues to charge us a monthly fee!!! And of course Shopify won't assist. Beware!
Update 2023-07-05:
We have sent you multiple emails about this, but we can't seem to get a hold of you anymore.
If anyone else is reading this, the charges for apps are ...
The free version is completely useless. I don't know why they even bother offering it. Every single feature of any use is not included. Waste of time. Here is an example: Product selection type you have two options: Apply only to specific products (select them below) this is locked and says you have to upgrade to use this Apply this rule to all products in the shop
Select if you want to show the ...