Seal Subscriptions App
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Too bad Shopify Payments doesn't offer subscription functionality. Seems like such a logical extension. Seal is fairly intuitive and affordable for the small business to set up and administer, but Shopify order numbers are different, so we have to do a lot of toggling back and forth between these apps during fulfillment time or when responding to customer questions. And as businesses grow, increased capacity and functionality is gated by paywalls, so merchants should be aware of that happening more quickly than expected. Once the business get to a certain size, OOTB reporting becomes very limited and support is not real-time for the US. Agents are in Europe. Given the subscription service is storing customer information to automate renewals, merchants that have aspirations of managing 1,000+ subscriptions with multiple products may want to consider a service with better reporting and analytics that may be initially more expensive, because switching to another provider later could damage retention rates during a change.
Basic but solid service for a good price. A good deal if you are starting your subscriptions journey.
Not very good on prepaid plans compared to more premium (and expensive) options.
Service is good and fast. Would recommend, with caveats mentioned above.
Thank you for the thoughtful, balanced review.
We are really glad to hear the app has been a solid fit for getting started, and that our support has been fast and helpful.
We also appreciate the honest notes about prepaid plans, the UI feeling a bit clunky, and the inventory forecasting options. I can see that our team already reached out to you directly, and that they are working with you to see what we can improve here. We intentionally keep pricing accessible for growing brands, and feedback like yours helps us focus our improvements on the areas that matter most.
If anyone else has feature requests or ideas, feel free to reach out to us at support@sealsubscriptions.com We read every message and it directly helps shape what we build next.
Thanks again for recommending us, and we will keep working to earn a higher rating from you over time.
Best Regards,
Seal Subscriptions app team
I wish Seal subscriptions would notify me when a customer payment fails, changes their subscription, etc.
Hi there,
Thank you so much for your feedback, we really appreciate you sharing this with us.
We just sent you an email with more details on how you can enable these notifications directly in the app, as this functionality is already available. Could you please check your inbox and get back to us there? We would be more than happy to help you get everything set up exactly the way you need.
Looking forward to your reply 😊
This app is way to difficult to migrate from Recharge. The amount of time it takes to update each customer profile in a excel sheet is really frustrating and support takes too long to respond and doesn't send detailed information to resolve the issues. You need to make video tutorials showing how to migrate from platforms.
Thank you for your feedback.
We're sorry to hear that your migration experience has been frustrating. We'd like to clarify that migrating from Recharge should not require editing customer CSV files, as long as you’re using Shopify Payments or Stripe to charge customers. In these cases, our app can securely retrieve all the necessary billing data directly through the API, eliminating the need for manual updates.
We have reached out to you directly and would be happy to assist you personally by completing the migration together over a video call and making the process as smooth as possible. If you’re open to it, we’d still love to help you get everything set up successfully.
We also appreciate your suggestion about video tutorials. That’s valuable feedback, and we’re actively working on improving our onboarding resources to make this process clearer and easier.
Thanks again for sharing your experience. We’re here to help and want to make this right for you.
UI needs improvement, especially with adding more filter options. Right now, discounts for free products are being applied permanently instead of only on the first subscription order. We occasionally offer free products, but the system continues to apply the discount on every renewal.
Because of this, we’ve been manually removing those discounts to ensure the items aren’t repeatedly marked as free.
Update 2025-11-27:
We are waiting for your reply on our email regarding your special use case. We have a solution prepared for your case, but just need you to reply on our email to confirm that we correctly understood what you want to achieve :)
We will be incredibly grateful if you can get back to us at support@sealsubscriptions.com
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Original reply:
Hi,
There is a very easy way to apply the discount only on the initial order, so you don't have to remove it manually :) We have sent you an email about this so we can check your case and share the exact instructions on how to do that, but we haven't yet heard back from you.
Can I ask you to check your inbox and get back to us at support@sealsubscriptions.com?
Thank you,
Seal Subscriptions app team
The app works well. Can slow the customer experience a little due to the volume of products we offer the subscription on. Features could be better. We offer discounts depending on how often someone gets a product and when another product is added to the plan, it puts it at full price and doesn't respect the frequency. Many of our customers struggle to manage the plans themselves as products don't add when they do it so there's a lot of manual customer service tickets.
Hi, We have sent you instructions on how to resolve these issues and we are looking forward to hearing back to you about this :) These issues that you described can all be easily resolved, as per the instructions we sent you :)
If anyone else is experiencing issues, please contact us at support@sealsubscriptions.com so we can help you out as soon as possible :)
Best Regards,
Seal Subscriptions app team
It's a nice app. Would have preferred an autopay kind of system for India
Great app for our business doing coffee subscriptions!
Just a heads up that some wifi routers may block you from using the app online. We got a new router recently and now have to use the app via cell phone using our data. Customer service was helpful but wish this wasn't a hiccup.
Hi, I just want to let you know that we have resolved the issue with the router that you have :) This means that you can now access the app through your router again :)
Good app
App works great but instructions are not totally clear. In the end it is workable and you can figure it out. No customer support email or chat is very frustrating. Not a fan of this.
Hi, We have contact you about this and would be really happy if you can get back to us.
Looking forward to hearing from you.
Best Regards,
Seal Subscriptions app team
