Seal Subscriptions App
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TLDR: You'll save money on app fees but you'll lose customers while spending more time on customer support.
App performance: We've had numerous surprise issues (products dropping from subscriptions, charges for shipping within free delivery area, email notices to customers of billing issues that didn't exist.) All of these generate poor customer experiences, exactly the opposite of what we work so @#$* hard to achieve. The logging functions don't capture adequate data for you to figure out what happened so you reach out to...
Support: ...which is highly skilled at responding with a question that kicks the can down the road. If I were to guess, their internal performance metrics are focused on ticket response time and not on number of interactions or issue resolution. Easier to respond with canned responses, which can be wildly off the mark, until the customer (you) gives up.
My experience with the API and customer support has been terrible. Peter was initially very slow but did provide the appropriate support in the end. Then I was contacted by Jason. Who seemed nice, offered an upgrade for my troubles and the help I needed. Turns out the upgrade comes with a few strings attached. Like removing this review and replacing with something more favourable.... Id rather keep this review. The application is lacking widget customisation but does offer flexibilityin terms of subscription options. The customer support is absolute garbage.
Where is the support ? you can't talk to an agent it's unacceptable
Hi, We have tried contacting you, but it seems that we never received a reply from you.
Our support team is working hard to reply to each request within 1 work day. In addition to contacting our support team over email, you can also call us on Whatsapp at +386 69 841 407.
And if needed, we can also schedule a Zoom meeting to help you with the app.
We are looking forward to your reply :)
Best Regards,
Seal Subscriptions support team
The App is not worth paying for at all, the company is not trustworthy in my experience and the Customer Support team is unhelpful and doesn't care at all about providing good customer service; I was even mislead by their Support team. DO NOT use this app, you will regret it if you do...
Hi,
I am Henry, one of the co-founders of Seal Subscriptions app.
We have checked the records of your store with Shopify and can see that you had the app installed for only 5 minutes and from what we see, you never contacted our customer support team at all. Therefore, we suspect that this isn't a genuine review and is severely breaking the Shopify's Terms of Service. But if we are mistaken, feel free to contact us at support@sealsubscriptions.com as we will be more than happy to help you out :)
Overall, I want to point out that we are a GDPR compliant, European company with thousands of happy customers from all over the world. We strive to offer the app at the most affordable price we can and we always do our best to help merchants succeed. Members of our support team are highly qualified and are trying their best to help each merchant according to their needs.
If anyone needs help with our app, you can always contact us at support@sealsubscriptions.com
Best Regards,
Henry
a besoin d'être traduite en français
Hi, we apologize that the app's admin interface isn't yet translated in French, but we are working on adding translations of the app's admin interface.
Regardless of that, you can always translate and change the content which shows up to your customers in the widget and customer portal.
Having said that, we tried to contact you over the email and your phone multiple times, but never received any response. We have found a potential solution to allow you to use the app's admin interface in French. If you can get back to us on the email or phone, we will be more than happy to set this up for your shop :)
Best regards,
Seal Subscriptions app team
THIS APP CRUSH MY THEME!!! this app updated on weekend and i gave to creat a new redo all my page!!!
Hi,
I am sorry to hear that you had issues with the app.
The app doesn't and didn't make any changes to any of your theme files automatically without your authorization. All changes to the theme files have to be manually triggered by you through the app settings (installation section). Even when these changes are made, the app first makes a backup copy of edited files.
I have checked your theme and it seems that the app didn't make any changes to your theme files. It could be that some other app made changes to your theme over the weekend.
We have contacted you over the email and I hope that we will be able to help you resolve this issue.
Regards,
Seal Subscriptions team
I tried giving this app a chance for 4 months and every month I had to go back and manually send the invoices, then they still may or may not show up. They weren't in customers junk or spam, they simply just weren't sending. There's also no option to charge automatically, which they didn't like. Support was minimal and instead of looking into and fixing it, they gave me a ton of complicated steps to do it myself. I'd rather pay for better service than get nothing at all for this one.
Hi, we have sent you an email regarding this issue, as we want to resolve it for your shop. However, you still haven't replied to us. Can you please check if you received anything from our support@sealsubscriptions.com email address?
Also, a thing to note is that we do have an option to charge your customers automatically and it works with multiple payment gateways :)
I am looking forward to your reply to our email so we can resolve this issue for your shop.
Best regards,
Seal Subscriptions team
uninstalled on May 18, yet the company continues to charge us a monthly fee!!! And of course Shopify won't assist. Beware!
Update 2023-07-05:
We have sent you multiple emails about this, but we can't seem to get a hold of you anymore.
If anyone else is reading this, the charges for apps are always processed automatically by Shopify for the billing periods that are started when the app is still installed with a premium plan.
In case you get charged for the billing period which was started just before you uninstalled the app, you can simply contact us at support@sealsubscriptions.com and we will be more than happy to approve and issue a refund.
Original reply:
Hi, We have sent you an email about this and will be more than happy to process this refund, but we first need to receive a reply from you on the email we sent you where we asked you a few things :) Can you please check your inbox (and spam folder) for an email from info@sealsubscriptions.com?
Thank you.
We are looking forward to your reply so we can process this refund :)
The free version is completely useless. I don't know why they even bother offering it. Every single feature of any use is not included. Waste of time. Here is an example: Product selection type you have two options: Apply only to specific products (select them below) this is locked and says you have to upgrade to use this Apply this rule to all products in the shop
Select if you want to show the subscription widget only on specific products OR on all products in your shop. When you choose this option it puts you in the shopping cart to upgrade. There is no other choice for "free" users.
This app isn't reliable. There's been several times I'm unable to open it. I've contacted the developer and have done every suggestion. I can't access my subscribers to even know when to ship.
I am sorry to hear that you weren't able to resolve this issue even after following our recommendations. And it is unfortunate that you didn't contact us first after you tried what we suggested, as we could probably help you further. As mentioned before, you should be able to access the admin interface of the app in the latest versions all major browsers (e.g. Chrome, Safari, Firefox, etc.) , as you were when you created your first subscription rule.
Other users (some of them with thousands of subscribers) are not reporting any such issues, which is why we suspect that the issue you were experiencing could be caused by a browser plugin, a router configuration or maybe a firewall set up in your office.
Disabling the browser plugins and checking the router configuration should be sufficient to resolve the issue you were experiencing.
If you can access the app settings from a different location (e.g. a cafe), then the issue is probably in your office network.
If you can access the app settings from a different browser, then the issue is probably in the browser (could be outdated) or in one of the browser plugins.
A thing to note here is that when your subscriber pays for the order (either automatically or manually), you will see the order in your Shopify Orders and you will be able to fulfill it. You don't have to check in the app to know when to fulfill the order ;)
If you do decide to give our app another try, please let us know if you still experience this issues.
Thank you,
Seal Subscriptions team