Seal Subscriptions App

My business delivery days are every tuesday and saturday, and yet customers cannot create a subscription based on days of the week they prefer. This doesnt work for my business at all. Even if they have a juice delivery once every 4 days, rather than twice a week, eventually the numbers dont add up for me.

The only reason I didn't give Seal a 1-star review is because they might be the only subscriptions app that doesn't take a percentage or sales nor do they charge more just because we're on a higher-tier Shopify plan. However, this app lacks greatly with analytics. Have to do a lot of digging for super basic, mostly not unusable analytics. There are bugs with their PageFly integration whereas the discount values aren't matching up. Issues with Shipstation integration for prepaid plan: doesn't create subsequent orders and reference them to subsequent Shopify orders. This app hasn't evolved much since we started using it earlier this year. Hardly any customer support, certainly no live support. You really get what you pay for with this app. We're looking into using a competitor now. Needs a lot of UX improvements for us to stick around.

Some of what Seal offers is great; however, there are a few key drawbacks that made me choose to find a new service within a couple months of starting. The biggest one is the inability to modify existing subscriptions in bulk. I wanted to change which date they charged on and I had to go through each one, one by one, to manually adjust this. This was annoying but doable with 50 subscribers, but would become untenable with growth. Secondly, the tax settings don't sync with the product in the Shopify store, so our subscribers have consistently not been charged sales tax, and Subify tells me the only way to fix this is actually to delete every existing subscription and recreate them one by one. The manual work involved to make basic changes of fix issues has made me look elsewhere -- which is too bad, because the UI of Seal is really nice otherwise.

Maybe I am the problem. I had high hopes for this app based on reviews and the demo site. However, I uninstalled in under 30 minutes. The app’s interface is crowded and instructions are too wordy and confusing. A video pops up after installation to help, but, honestly, if I have to watch an almost 20 minute video to understand the basics, I’d rather just pass. Some things should just be intuitive.