評價 (1,927)
調整搜尋範圍
-
根據評分
I installed this app and then all my Google ads stopped running, I contacted Google and they told me its an app I installed on Shopify that has malicious links/code. And this is the only app I installed,
Update 2020-04-28:
The issue with Google Ads has been resolved. In case your ads are still disapproved, we recommend you to contact Google Ads support and send them a screenshot of a security scan of your page from Google Search Console. This will help you get your ads re-approved.
In case the issue persists for your shop, please contact us at support@sealsubscriptions.com
----
Hi,
We are in contact with Google and are trying to resolve this issue. Unfortunately you installed the app before we were aware of the issue and before we were able to post a warning on our app listing page.
We believe that our domain is flagged by mistake and are waiting for Google to check what exactly seems to be the issue.
I am sorry that you had to experience this. We hope that this issue will be resolved in a week or two, so you will be able to use the app.
Thank you for understanding,
Team Seal
This is a very strange software, all the functions are used without any problems, but the day I started using this plugin, my website traffic began to decline very seriously, and my google ads were greatly affected, I don’t know what the problem is Where, but I'm sorry, I can't wait, I checked the reviews, it seems that this problem will exist for many merchants, this is a scary sign, hope that can help solve it, if and when the problem is resolved, I will consider coming back to use this again software.
Update 2023-05-23:
We and the other merchants would love to hear back from you about this, as we are still waiting for your reply on our email :)
Please let us know if there is anything we can do to help and what you figured out about your website traffic :)
----
Update 2023-05-16:
Hi, we have sent you an additional email to see if you managed to hear from Google about that and are still waiting for your reply. We believe that the issue that you were experiencing was likely caused by something else and not by our app, but we will be incredibly happy if you can reply to our email :)
----
Hi, We have just replied to your email about this, as we want to help you figure out what is going on there.
Overall, our app can't affect your traffic that comes to your website, as it basically just renders a widget in your shop ;) But we will be happy to help you figure out what is going on there if you can provide some more info in the email we jut sent you.
We also tried calling you, but we can't seem to reach you. Can I please ask you to reply to our email so we can help you out?
Looking forward to your reply.
I was excited thinking the app would work. Especially since everything was going smooth, but I was wrong. Didnt work at all.
Hi,
We have checked your store and noticed that we had to make a few minor changes to the app in order to make it compatible with your theme.
If you install the app again, you should see the subscription widgets in your theme. However, in case they don't display, please contact us at support@sealsubscriptions.com and we will resolve the problem.
Thank you,
Henry
Hi,
Apologies if you experienced any issues with the app. We are not sure what kind of issues did you experience or if you were looking for something else, as it seems we didn't receive any email or a call from you. So we tried to contact you, but we couldn't reach you.
If you find the time, it will be great if you can send us an email to support@sealsubscriptions.com so we can help you out :)
Best Regards,
Seal Subscriptions team