TrustWILL Avis Reviews app
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As a long-time user of the WILL ecosystem (especially the Parcel app), I decided to switch to TrustWILL to take my store to the next level. Despite an initial technical hurdle importing my customer photos from previous apps, the team responded with exemplary professionalism.
While other services often do the bare minimum, Pia and her team made a genuine, concrete effort to adapt my CSV files and save all my customer visuals. This kind of personalized support gives me the confidence to commit to a long-term paid subscription.
The app is powerful, but it’s their reactivity and commitment to service that truly earn these 5 stars. I highly recommend it to any e-commerce owner looking for a reliable and human-centered solution.
accidentally deleted all my products on Shopify and lost all my reviews along with them. I was devastated because those reviews took a long time to build. I reached out to the Trustoo support team and they were incredibly helpful — they were able to locate all my reviews and reassign them back to the correct products on my store.
I honestly didn’t think it was possible to recover them. Trustoo saved me. If you’re looking for a reliable review app that actually has your back when things go wrong, this is it.
10/10 would recommend.
The support team was fast, helpful, and actually took the time to solve my issues instead of sending generic replies.
The widgets look clean, lightweight, and fit well with branded Shopify stores. Definitely recommended if you want a review app that looks modern and is easy to work with.
Service client de qualite, application utile et appréciée
They charge me 25,80 EUR every month for no reason. I want my money back, so I asked it. And they didn't respond. I expect quick help from shopify! There are scammers!!!! Jensen is the worst customer service employee ever, please fire him. He is there for nothing, seriously nothing.
Hi there,
After reviewing your case, we did follow up multiple times via email and worked closely with you to resolve the issue. The situation was related to multiple subscription changes rather than unexpected charges, and as a gesture of goodwill, we processed refunds where applicable and also assisted in restoring your plan access when requested.
If things have improved since then, it would really mean a lot to us if you’d consider updating your review to reflect your latest experience. We genuinely appreciate your feedback and the chance to make things right.
I had some trouble importing reviews through the Trustoo Review App and wasn’t sure how to fix it. When I contacted support, Faith stepped in and handled everything with great efficiency. She quickly diagnosed the issue and resolved it without any complications.
What stood out the most was how clear and communicative she was throughout the process. She made sure I understood what was going on and confirmed that everything was working perfectly before wrapping up.
It’s always reassuring to receive such reliable and professional support. Really grateful for the help made my experience much better!
Pia, helped in solving a big issue for us easily! Amazing support and great app!
hat alles geklappt mit viel Geduld
The customer requested a review deletion because it was posted under their real name. Shan guided them on how to delete it through the app chat, providing clear, step-by-step screenshots. Thank you for the clear instructions and quick assistance!
