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The app does a great job, depending on the plan.
What's been really 5-STAR is the customer service via Chat Box.
Backstory: We got the basic plan when brand new to Shopify. (20% discount on $5.99 = $4.80) Yeah! Then the plan "spontaneously" cancelled 20 days later and generated an invoice. We did not cancel it.
So, the Trustoo chat rep collected our data and screen shots validating our purchase. They arranged a refund for the brief usage period and sent emails with click boxes to ask/answer questions. Thorough!
The following day I got back on Chat and they worked with us on a discount for the next level of Import services.
We are very pleased!
Thank you for taking the time to share your positive experience with us. We’re thrilled to hear that you enjoyed our product/service and that it met your expectations. We appreciate your business and look forward to serving you again soon!
Regards,
Faith 💕
i really like her behaviour , she s a very nice girl, id like to be helped by her again soon, see you next time
APP muito bom. Está me ajudando muito. Ainda não fiz vendas porque estou começando, mas é bem pratico de usar e importar as avaliações. Super indico.
Muito obrigado por nos deixar uma avaliação de 5 estrelas! Estamos entusiasmados que nosso aplicativo e serviços atendam às suas necessidades e superem suas expectativas. Seu apoio significa tudo para nós.
Tudo de bom,
Equipe Trustoo❤️
I was super well attended, this support is the best so far! the speed is incredible, I recommend it. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Hello Collombiana,
Thank you for your enthusiastic feedback and the starry emoji cascade! We're delighted to hear that you had a superb support experience. Our team's speed and assistance are what we strive for. If you ever need more help or have more feedback to share, don't hesitate to reach out. We're here to ensure you're well taken care of!
Best regards,
Team Trustoo
Amazing!!! The best review importer, thanks a lot. I have been searching for a functioning review importer, didn't find a good one until VS Ali Reviews was launched
Absolute lieblings review app!! Habe schon viele ausprobiert aber diese gefällt mir mit abstand am meisten!
Estamos muito felizes em saber que você está feliz conosco. Estamos empenhados em ser seu parceiro para o sucesso e vamos garantir os melhores serviços para você. Se precisar de ajuda, por favor nos avise.
Vida feliz!
Claire❤️
It’s most helpful to my business as it’s been making my shop stand out in the market and here is a review to show how appreciative I am.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Esther
muito util e pratico, facil de aprender e fazer, sem duvidas um dos melhos para esse serviço, minha loja agradece!
Sua avaliação de 5 estrelas é música para nossos ouvidos! Ficamos muito felizes em saber que nosso app e serviços estão fazendo a diferença no seu trabalho ou negócio. Obrigado por nos escolher e por compartilhar sua experiência positiva com outras pessoas.
Tudo de bom,
Faith
I was talking to Claire, she helped me fast and efficiently. we spent almost an hour talking and got great help and advice.
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Claire❤️
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Wow, a 5-star review from you? Thank you so much! We're glad to know that our app and services are making a positive impact on your work or business. We appreciate your trust and loyalty.
All the best,
Trustoo Team❤️