Ttustoo Avis Reviews Product
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (5 338)
Affiner
-
Par note
Gran app, cumple con todas las funcionalidades y la atencion al cliente es super rapida y te ayudan en cualquier problema sin compromiso
Estamos muy contentos de saber que está contento con nosotros. Estamos dedicados a ser su socio hacia el éxito y le garantizaremos los mejores servicios. Si necesita ayuda, háganoslo saber.
¡Vida feliz!
Clara❤️
The best product reviews app and the best customer support, needed a few changes and they did it perfectly. Strongly recommended!
Hi My Store,
Thank you for your positive feedback! We're delighted to hear that our quick and polite responses, along with seamless integrations, have enhanced your experience. If you have further questions or suggestions, feel free to let us know. We're here to assist you!
Best regards,
TEAM TRUSTOO
This application have lot of features for FREE and a very professional support!
Jade helped me integrate the application with my theme and she was very kind and professional.
Thnaks a lot
Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards, Jade
Ótimo aplicativo
Sua avaliação de 5 estrelas é música para nossos ouvidos! Ficamos muito felizes em saber que nosso aplicativo e serviços estão fazendo a diferença no seu trabalho ou negócio. Obrigado por nos escolher e por compartilhar sua experiência positiva com outras pessoas.
Tudo de bom,
Equipe Trustoo❤️
Amei o aplicativo. Está me ajudando muito na minha loja.
Irei recomendar para meus amigos com certeza!
Estamos muito felizes que você está amando nosso aplicativo. Muito obrigado pela avaliação de 5 estrelas e por nos recomendar à Comunidade Shopify. Se você tiver dúvidas ou problemas encontrados ao longo do caminho, basta nos informar. Você pode entrar em contato conosco no chat ao vivo a qualquer momento.
Muito bem sucedida,
Suporte Nona|Vstar
Excellent app, Helpful chat support team......................................................................................................................................................
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards, Jade
great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great!
Thank you so much for your being highly satisfied. We receive your opinions and we will do our best to make things better for you. If you need anything, please contact us.
Happy Life!
Nona❤️
Great app, it surprised me with so much functionality and the service is also perfect, super kind and fast. The best
This app looks like a very good solution for the first look. Works perfectly with Theme 2.0. Looks nice and knows all the features needed. Then the problem started:
Support is fast, but useless. After I setup all the details, I started to test the emails the system send what is a key feature of this and similar systems. This app not supports to add your own domain address for the outgoing emails. If you ask the support they also not help you and say its not a supported feature. However the only problem that the outgoing emails from this system goes to spam. I tried on my Microsoft exchange account to send a test email and go to spam. Also on Google Gmail. Both take the emails to the spam folder, because the service providers outgoing email address looks like not a trusted one.
This is a key problem with a system where one of the most important feature should to be, that users have to get their emails about: Review reminder, sent coupons, reply, etc. Without, this feature it worth nothing. And maybe I have too big ideals, but this feature should be basic..
I had one more little request, that the system allows you to sync the old order, to send them also review requests, but only for the past 60 days. A company like we, where we have low amount but high value of orders needs to go back more in time to 1 or 2 years. We asked to support to help us sync the older orders, but its also "not supported". Thats a smaller problem, because if the system works fine, we do it manually and send emails by ourselves. Anyway, its just an example if you need some extra, that's not possible with this provider. :(
Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io,
I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business.
Regarding your concerns,
1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you.
2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize.
I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them.
We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything.
Best regards,
Trustoo Team
Es una aplicacion 5 estrellas me ayudaron en todo momento
Obrigado pela sua brilhante avaliação de 5 estrelas! É ótimo saber que nosso aplicativo e serviços estão ajudando você a atingir seus objetivos e agilizar seus processos. Estamos empenhados em fornecer-lhe o melhor serviço possível.
Tudo de bom,
Trustoo Team❤️