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It's so special, I had a great experience and very professional team, very helpful my work, I never had any problems with my orders or delivery
Awesome app and support
Hello The Celtic Gift Store,
We're delighted to hear that you find our app awesome and appreciate the support! If there's anything specific you'd like to highlight or any additional features you'd love to see, please let us know. We're here to make your experience exceptional.
Best,
TEAM TRUSTOO
Very Coooooooooooooooooooooooooooooooooooooooooooooooooooooool!
Incredibllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllle!
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Esther
This app looks like a very good solution for the first look. Works perfectly with Theme 2.0. Looks nice and knows all the features needed. Then the problem started:
Support is fast, but useless. After I setup all the details, I started to test the emails the system send what is a key feature of this and similar systems. This app not supports to add your own domain address for the outgoing emails. If you ask the support they also not help you and say its not a supported feature. However the only problem that the outgoing emails from this system goes to spam. I tried on my Microsoft exchange account to send a test email and go to spam. Also on Google Gmail. Both take the emails to the spam folder, because the service providers outgoing email address looks like not a trusted one.
This is a key problem with a system where one of the most important feature should to be, that users have to get their emails about: Review reminder, sent coupons, reply, etc. Without, this feature it worth nothing. And maybe I have too big ideals, but this feature should be basic..
I had one more little request, that the system allows you to sync the old order, to send them also review requests, but only for the past 60 days. A company like we, where we have low amount but high value of orders needs to go back more in time to 1 or 2 years. We asked to support to help us sync the older orders, but its also "not supported". Thats a smaller problem, because if the system works fine, we do it manually and send emails by ourselves. Anyway, its just an example if you need some extra, that's not possible with this provider. :(
Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io,
I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business.
Regarding your concerns,
1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you.
2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize.
I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them.
We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything.
Best regards,
Trustoo Team
buena apppp
Uau, uma avaliação 5 estrelas sua? Muito obrigado! Agradecemos sua confiança e lealdade.
Tudo de bom,
Equipe Trustoo❤️
رد سريع وخدمة مميزة
مرحبًا،
شكرًا لك على تقديم هذا التقييم الإيجابي. نحن سعداء لأنك قد وجدت خدمتنا سريعة ومميزة. إذا كان لديك أي استفسارات إضافية أو إذا كنت بحاجة إلى المزيد من المساعدة في المستقبل، فلا تتردد في التواصل معنا. نحن هنا لمساعدتك.
أطيب التحيات،
فريق Trustoo
excellent app, our customer can add reviews on our website. Its also gives idea to new comers about the products on website for our buyers
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Claire ❤️
Very easy and understanding individual. Very helpful
Your 5-star review is music to our ears! We're delighted to know that our app and services are making a difference in your work or business. Thank you for choosing us and for sharing your positive experience with others.
All the best,
Jensen❤️
I ordered ice face roller it turned out so cool and same as described…. Seller is also too cooperative…. Must buy…..
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Trustoo Team❤️
Very quick to use. Easy to understand. User friendly the first time you use it. It also offers discount email incentives as well.