商品レビュー(日本限定) TrustWILL Reviews
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
レビュー (1,450)
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評価順
They responded to my inquiries quickly and explained things carefully. They were very happy to help me.
The app itself has more than what I was looking for, and I think it will help increase my shop's sales.
Super schnelle Hilfe und das Problem konnte in kurzer Zeit behoben werden! Vielen Dank!
Außerdem lässt sich die App sehr leicht bedienen und ist gut Verständlich. Klare Empfehlung.
App has one functionality, and it is not working. My SEO score dropped because of this app not works.
When i open Google Search Console, i can see fluctions at Review Snippet. Even if i am using the most expensive package of this app, review snippet not working correctly.
Not recommend
Hallo back-lava,
ich bin Joey, Ihr Account Manager bei Trustoo. Ich wollte mich persönlich bei Ihnen melden, da ich gerade Ihre Nachricht und die erwähnten Probleme gesehen habe. Es tut mir aufrichtig leid, dass meine Antwort so spät kommt — mein Großvater ist vor ein paar Tagen verstorben, und ich musste ein paar Tage frei nehmen, um bei meiner Familie zu sein. Ich war nicht im Büro und es tut mir sehr leid, dass ich mich nicht früher bei Ihnen melden konnte.
Ich kann Ihren Frust vollkommen nachvollziehen. Sie wollten, dass die Sternebewertungen korrekt angezeigt werden, und als es nicht funktioniert hat, muss es sich angefühlt haben, als hätten Sie für etwas bezahlt, das nicht funktioniert. An Ihrer Stelle würde ich mich genauso fühlen. Es tut mir wirklich leid, dass das passiert ist und welche Unannehmlichkeiten es Ihnen bereitet hat.
Um dies auszugleichen, möchte ich Ihnen die Rückerstattung für dieses Monatsabo anbieten. Da die Rechnung für Dezember noch nicht belastet wurde, können wir keine direkte Rückerstattung vornehmen, aber ich kann App-Guthaben auf Ihr Shopify-Konto anwenden. Dieses Guthaben wird automatisch Ihre Dezember-Rechnung ausgleichen, sodass Sie für den kommenden Monat nichts bezahlen müssen.
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Bezüglich der von Ihnen erwähnten Probleme — der Anzeige der Google-Sternebewertungen sowie der Sterne auf Ihrer Startseite und auf den Kategorieseiten — hat unser R&D-Team beide Probleme vor zwei Tagen behoben. Könnten Sie bitte bei Gelegenheit überprüfen, ob alles korrekt angezeigt wird? Wir werden die Situation weiterhin genau beobachten, um ein erneutes Auftreten zu vermeiden.
Könnten Sie mir bitte mitteilen, ob die Lösung mit dem App-Guthaben für Sie in Ordnung ist?
Da ich mir nicht sicher bin, ob meine Antworten über Shopify Ihr Postfach zuverlässig erreichen, habe ich Ihnen zusätzlich eine separate E-Mail von joey.wen@channelwill.net
gesendet. Es wäre großartig, wenn Sie direkt auf diese E-Mail antworten könnten. Vielen Dank.
Mit freundlichen Grüßen
Joey
Excellent Support & Highly Recommended
I had an issue where the star rating was not showing on my home page. I contacted the Trustoo support team, shared my homepage link, and they fixed everything by themselves very quickly.
Their support team is superb, professional, and very cooperative. No delays, no confusion they understood the issue and resolved it smoothly.
100% recommended app for anyone looking for reviews and ratings with reliable support. Great experience overall!
I’ve been using the 24K Gold Energy Beauty Bar daily for two weeks and my skin already feels firmer and more lifted. The vibration feels super relaxing and gives an instant glow! Love it!” — Priya S
I have had a few issues with this app but that is because I usea page builder which has limtied my options within Trustoo but the customer service has been very helpful and they are working on custome coding for me to allow me to have more uses of the reviews. Really recommend
The service is professional, the software is stable, and the design is aesthetically pleasing—highly recommended.
Great potential — but unreliable email system and poor technical support.
The app offers a lot of good customization options, integrations, and multilingual support — but unfortunately, that’s where the positives end.
The main issue began when I tried to use the app to collect reviews via email campaigns. According to their Starter plan, this feature should work, but in reality, all outgoing emails were flagged as spam by recipients’ mail servers. So even though the app technically sends emails, the feature is unusable in practice.
On the Growth plan (more than twice the price), they claim you can solve this by sending through your own domain. That’s when the real problems started. The support team replies very quickly — but unfortunately, that’s the only good thing I can say about them. They rarely understand the issue, and each time I replied, a new support person took over and sent completely different — and often contradictory — instructions from the previous one.
Worse, they asked me to add DNS records that violated basic DNS rules and would have broken my domain if I hadn’t known better. Every time a new person took over the case, I had to re-explain the entire history because no one read the previous messages.
After many frustrating exchanges, I eventually figured out which email service they were using and managed to get it working myself. Everything seemed fine until I asked them to fix the sender name — and they broke the configuration again, then told me to reinstall the same incorrect DNS records they’d suggested before.
At that point, I gave up. I’ll be looking for another app where the technical support actually knows what they’re doing.
If you’re looking for a reliable app to automatically send review requests via email — stay away from this one.
Hi Mikael,
I’m Joey, the account manager from Trustoo. I just saw your feedback, and I immediately reached out to our dev support team to understand the full situation.
I want to sincerely apologize for the confusion and frustration you’ve experienced. I completely understand how upsetting it must feel — especially when something that was already working suddenly stopped, and when you had to explain the same issue multiple times to different people.
You’re absolutely right — that kind of experience is exhausting. Our support team operates 24/7, so cases are sometimes handled by different specialists in rotating shifts. That can unfortunately increase communication friction, but it should never be an excuse. We always require our team to carefully review the full ticket history before replying — no one should ever make you repeat your issue again. If that happened here, that’s entirely on us, and I truly apologize.
I’ve already spoken with our support leads — the specialist involved has been held accountable, and we’ve arranged further training across the team to strengthen both coordination and technical accuracy. I really appreciate that you took the time to describe what went wrong; your feedback is helping us fix real issues.
After checking with our dev team, we reviewed all operation logs step by step. It seems there may have been a misunderstanding during communication, so he created the new configuration without changing the previous one. That likely led to the inconsistency.
At this point, going back and forth over where exactly the misunderstanding happened may not be helpful anymore. What matters is fixing it. If you’re open to it, our senior developer can perform a remote session with you to check everything directly and resolve it immediately. But I completely understand if, after all the back-and-forth, you’d prefer not to go that route again.
I also noticed that you’ve uninstalled the app, which I completely understand — reading your previous messages, I can tell you were very patient throughout this process, and even in your review, you still mentioned some positive things about Trustoo. That honestly means a lot to me, and it shows what kind of person you are — fair, patient, and constructive. It’s really sad for me and our team to lose such a user.
Even if it might be too late to win you back, I still want to express my sincere apology. I’d like to offer a small gesture — I can credit back the amount you paid for your Starter plan directly to your account. This credit can be used to offset any future billing. Since the payment hasn’t been processed through Shopify yet, a direct refund isn’t possible on our end, but this method ensures you don’t lose anything. Would that be acceptable for you?
I truly hope you can give me a chance to make things right. If I had known about your case earlier, I would have personally coordinated everything for you until it was solved. I’ve also sent you a separate email from joey.wen@channelwill.net in case Shopify’s review reply doesn’t reach you — you can simply reply there if that’s easier.
Thank you again for your time, and for your honesty — even though the message was tough to read, it’s something we needed to hear. I really hope to receive your reply and have the opportunity to make this right.
Warm regards,
Joey
Account Manager | Trustoo
This review app has every single feature you could want to start and they have great communication, quick to respond and it is very easy to setup.
Excelente atención y seguimiento a mi solicitud. Todo el tiempo fue muy paciente, me explico paso a paso para resolver mi problema. Gracias!!