Trustoo.io Product Reviews App
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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very helpful. the best app for review your product. i m super happy for this amazing app thy are providing all in one solution at a place.
Thank you for your 5-star feedback! We are thrilled to hear that our app has been helpful in reviewing your product and providing an all-in-one solution. We strive to continue providing excellent service and appreciate your support!
Best regards,
Trustoo Support Team
I've just started using the app and I've had some issues with some features, but the customer support was extremely helpful and solved my problems right away. Special thanks to Shan!
Hello,
Thank you for sharing your experience with us! We're sorry to hear that you encountered issues, but we're glad to know that our customer support, especially Shan, was able to assist you promptly and effectively. If you ever have more questions or face any challenges in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Trustoo Team
Great app, very easy to use and customer service is extremely quick to respond to queries. Defo recommend it over the others that charge initially.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help.
Much appreciated, Nona
exactly what i needed and great customer support........................................................
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Claire❤️
Parfait, je viens de passer de Loox à VS Ali reviews, l'importation a été nickel.
Merci à Ellyssa pour son assistance.
I've needed just a little help. So I've started the chat with Nona. Quick, friendly, competent support. I can't tell anything negative about her and her support. I had a greats experience with Nona; she was really quick and very friendly. Thank you very much
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Nona❤️
Bom
Caro usuário Anexo Store,
Agradecemos por usar nosso aplicativo de avaliação e por compartilhar seus comentários. No entanto, notamos que você nos avaliou com 3 estrelas, mas não forneceu nenhum motivo específico para essa classificação. Valorizamos imensamente o feedback de nossos usuários e estamos aqui para garantir que sua experiência seja a melhor possível.
Para nos ajudar a entender melhor sua avaliação e resolver qualquer problema que você possa ter encontrado, gostaríamos de pedir mais informações. Por favor, poderia nos explicar o que levou a sua avaliação de 3 estrelas? Se houver algum problema ou preocupação que você gostaria de compartilhar, ficaremos felizes em ajudar a resolvê-lo da melhor maneira possível.
A satisfação dos nossos usuários é uma prioridade para nós, e sua opinião é fundamental para a melhoria contínua dos nossos serviços. Esperamos que você nos dê a oportunidade de tornar sua experiência melhor e garantir que suas expectativas sejam atendidas.
Aguardamos seu feedback e estamos disponíveis para ajudar no que for necessário. Obrigado por escolher o nosso aplicativo de avaliação.
Atenciosamente,
Trustoo Team
It's so special, I had a great experience and very professional team, very helpful my work, I never had any problems with my orders or delivery
Very Coooooooooooooooooooooooooooooooooooooooooooooooooooooool!
Incredibllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllle!
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Esther
This app looks like a very good solution for the first look. Works perfectly with Theme 2.0. Looks nice and knows all the features needed. Then the problem started:
Support is fast, but useless. After I setup all the details, I started to test the emails the system send what is a key feature of this and similar systems. This app not supports to add your own domain address for the outgoing emails. If you ask the support they also not help you and say its not a supported feature. However the only problem that the outgoing emails from this system goes to spam. I tried on my Microsoft exchange account to send a test email and go to spam. Also on Google Gmail. Both take the emails to the spam folder, because the service providers outgoing email address looks like not a trusted one.
This is a key problem with a system where one of the most important feature should to be, that users have to get their emails about: Review reminder, sent coupons, reply, etc. Without, this feature it worth nothing. And maybe I have too big ideals, but this feature should be basic..
I had one more little request, that the system allows you to sync the old order, to send them also review requests, but only for the past 60 days. A company like we, where we have low amount but high value of orders needs to go back more in time to 1 or 2 years. We asked to support to help us sync the older orders, but its also "not supported". Thats a smaller problem, because if the system works fine, we do it manually and send emails by ourselves. Anyway, its just an example if you need some extra, that's not possible with this provider. :(
Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io,
I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business.
Regarding your concerns,
1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you.
2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize.
I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them.
We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything.
Best regards,
Trustoo Team