รีวิวสินค้า Trustoo.io reviews
ตรงตามมาตรฐานคุณภาพสูงสุดของ Shopify ในด้านความเร็ว การใช้งานง่าย และมูลค่าของผู้ขาย
รีวิว (5,338)
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great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great! great!
Thank you so much for your being highly satisfied. We receive your opinions and we will do our best to make things better for you. If you need anything, please contact us.
Happy Life!
Nona❤️
Great app, it surprised me with so much functionality and the service is also perfect, super kind and fast. The best
Very friendly support. The product itself is easy to use and ads an extra layer of trust for the customer. Would recommend!
We greatly appreciate your 5-star review! It brings us immense joy to know that our app and services are not only meeting but also exceeding your expectations. Your support is invaluable to us.
Warm regards,
Trustoo team ❤️
This app looks like a very good solution for the first look. Works perfectly with Theme 2.0. Looks nice and knows all the features needed. Then the problem started:
Support is fast, but useless. After I setup all the details, I started to test the emails the system send what is a key feature of this and similar systems. This app not supports to add your own domain address for the outgoing emails. If you ask the support they also not help you and say its not a supported feature. However the only problem that the outgoing emails from this system goes to spam. I tried on my Microsoft exchange account to send a test email and go to spam. Also on Google Gmail. Both take the emails to the spam folder, because the service providers outgoing email address looks like not a trusted one.
This is a key problem with a system where one of the most important feature should to be, that users have to get their emails about: Review reminder, sent coupons, reply, etc. Without, this feature it worth nothing. And maybe I have too big ideals, but this feature should be basic..
I had one more little request, that the system allows you to sync the old order, to send them also review requests, but only for the past 60 days. A company like we, where we have low amount but high value of orders needs to go back more in time to 1 or 2 years. We asked to support to help us sync the older orders, but its also "not supported". Thats a smaller problem, because if the system works fine, we do it manually and send emails by ourselves. Anyway, its just an example if you need some extra, that's not possible with this provider. :(
Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io,
I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business.
Regarding your concerns,
1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you.
2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize.
I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them.
We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything.
Best regards,
Trustoo Team
Es una aplicacion 5 estrellas me ayudaron en todo momento
Obrigado pela sua brilhante avaliação de 5 estrelas! É ótimo saber que nosso aplicativo e serviços estão ajudando você a atingir seus objetivos e agilizar seus processos. Estamos empenhados em fornecer-lhe o melhor serviço possível.
Tudo de bom,
Trustoo Team❤️
The customer serv. rep was great, but the app cannot import by touch of a button reviews from the Shopify Reviews App I am using now. You can use a csv file, but you have to use their template which is too complicated. I will look for an app that you simply choose your store (Eg Shopify, in my case) and it imports all your reviews up to date.
Hello Oceanpointe Distributors Corporation,
Thank you for taking the time to share your experience with us. We're thrilled to know that you found our customer service representative to be excellent. However, we sincerely apologize for any inconvenience you faced during the import process of reviews from the Shopify Reviews App.
Your feedback regarding the import process is incredibly valuable to us, and we assure you that we will carefully consider it as we continue to enhance our services. If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you in any way we can.
Please, kindly contact us and we will help you with your CSV file and import problems for sure. We will make sure that you will have the best experience with our app. Also, please let us know how we can acquire your full trust and earn a 5-star from you. We will surely hear your thoughts. 🙇
Best regards,
Trustoo Team
Their customer support (esp. Jansen) is amazing, cheerful and helpful. She has very good understanding of customer requirements and is always willing to help.
Thank you, thank you, thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service.
All the best,
Trustoo Team❤️
muito bom
Obrigado pela sua brilhante avaliação de 5 estrelas! É ótimo saber que nosso aplicativo e serviços estão ajudando você a atingir seus objetivos e agilizar seus processos. Estamos empenhados em fornecer-lhe o melhor serviço possível.
Tudo de bom,
Equipe Trustoo❤️
Very helpful staff and fast responding
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated.
Nona❤️
Achei super inteligente fácil acesso e resolve o problema
Muito obrigado por nos deixar uma avaliação de 5 estrelas! Estamos entusiasmados em saber que nosso aplicativo e serviços estão atendendo às suas necessidades e superando suas expectativas. Seu apoio significa tudo para nós.
Tudo de bom,
Equipe Trustoo❤️