Trustoo Product Reviews 评论中文客服
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Easy to use and converts like a beaut!
Hello,
Thank you for your kind words! We're thrilled to hear that you find our app easy to use and effective in converting customers. If you have any more feedback or if there's anything specific you'd like to see improved, please feel free to share. We're here to ensure your experience remains smooth and successful.
Warm regards,
Trustoo Team
I have used many apps before but they offer better and their apps are also very nice thank you so much
We are thrilled to receive your 5-star review! It's fantastic to hear that our app and services are meeting your requirements and exceeding your expectations. Your continued support means the world to us.
Best regards,
Trustoo team ❤️
Parfait, très réactif
Bonjour!
Merci beaucoup pour votre avis positif ! Nous sommes ravis d'apprendre que vous trouvez notre service parfait et très réactif. Votre satisfaction est notre priorité, et nous sommes heureux de pouvoir répondre rapidement à vos besoins.
Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider à profiter au maximum de notre application.
Encore une fois, merci pour votre soutien !
Cordialement,
L'équipe Trustoo
quick response back.
We're genuinely grateful for your stellar 5-star review! Learning that our app and services are not only satisfying but surpassing your expectations is truly gratifying. Your trust means the world to us.
Warmest regards,
Trustoo team ❤️
This app looks like a very good solution for the first look. Works perfectly with Theme 2.0. Looks nice and knows all the features needed. Then the problem started:
Support is fast, but useless. After I setup all the details, I started to test the emails the system send what is a key feature of this and similar systems. This app not supports to add your own domain address for the outgoing emails. If you ask the support they also not help you and say its not a supported feature. However the only problem that the outgoing emails from this system goes to spam. I tried on my Microsoft exchange account to send a test email and go to spam. Also on Google Gmail. Both take the emails to the spam folder, because the service providers outgoing email address looks like not a trusted one.
This is a key problem with a system where one of the most important feature should to be, that users have to get their emails about: Review reminder, sent coupons, reply, etc. Without, this feature it worth nothing. And maybe I have too big ideals, but this feature should be basic..
I had one more little request, that the system allows you to sync the old order, to send them also review requests, but only for the past 60 days. A company like we, where we have low amount but high value of orders needs to go back more in time to 1 or 2 years. We asked to support to help us sync the older orders, but its also "not supported". Thats a smaller problem, because if the system works fine, we do it manually and send emails by ourselves. Anyway, its just an example if you need some extra, that's not possible with this provider. :(
Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io,
I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business.
Regarding your concerns,
1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you.
2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize.
I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them.
We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything.
Best regards,
Trustoo Team
Recommended
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Trustoo team❤️
OKI
Thank you for your feedback, Artisanal Home! If you ever have any questions or need assistance, please don't hesitate to reach out to us. We're here to help ensure your experience with our app continues to meet your expectations.
Best regards,
Trustoo Team
Parfait
Your generous 5-star review fills us with gratitude! Knowing that our app and services are hitting the mark and going beyond for you brings us immense joy. Your backing is deeply cherished.
Warm regards,
Trustoo team ❤️
I Love it
Thank you very much for taking the time to leave us a 5-star review! We are delighted to hear that our app and services are fulfilling your needs and surpassing your expectations. Your support is incredibly valuable to us.
Best regards,
The Trustoo Team ❤️
buena apppp
Uau, uma avaliação 5 estrelas sua? Muito obrigado! Agradecemos sua confiança e lealdade.
Tudo de bom,
Equipe Trustoo❤️