Trustoo Product Reviews 评论中文客服
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Amazing customer service from Jensen, is very fast in responding, understands your problem very quick and directly comes up with a solution.
I recommend this Trustoo.io for anyone looking for reviews on their website, and there are way more features included, such as referrals and review collection through email.
We’re so grateful for your 5-star review! It’s fantastic to hear that our app and services are meeting your needs and going beyond your expectations. Your support means the world to us.
All the best,
Trustoo team❤️
I recommand this app. The customer support is very active. They respond quickly.
I have an issue with my star rating on the collection page, and they solved the issue very quickly(in 2 DAYS )
Thank you so much for your recommendation and kind words! We're glad to hear that our customer support was responsive and able to resolve the issue with your star rating on the collection page. While we always aim to resolve things as quickly as possible, we appreciate your patience and understanding. We're here anytime you need help again!
Trustoo team❤️
I'm extremely happy with Trustoo.io – it’s easy to use, looks professional, and adds real value to my product pages. The customization options and automated review requests save me so much time. Definitely a 5-star app!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re enjoying Trustoo.io and finding it easy to use and valuable for your product pages. We’re also glad that the customization options and automated review requests are saving you time. Your 5-star rating means the world to us, and we’re always here if you need any further assistance.
- Trustoo team❤️
its good and helpful but one thing about its plan is it says that it takes extra money depending on its use this is bad but the overall app is very good and very helpful with good customer support
Thank you so much for your honest and thoughtful feedback! We’re really glad to hear that you find the app helpful and that our customer support has met your expectations. We understand your concern about the usage-based pricing, and we truly appreciate you pointing it out. Your input helps us continue improving, and we're here anytime you need assistance or have questions. Thanks again for your support!
Trustoo team❤️
I received top shelf service for resolution to my question regarding importing prior orders and manually sending emails to collect reviews on orders previously obtained. I look forward to many wonderful reviews posted on AmeriLuxe Essentials.
Tim
Thank you so much, Tim, for your thoughtful and detailed feedback! We're thrilled to hear that you received top-shelf service and that we could help you with importing past orders and sending manual review requests. It's great to know you're looking forward to building strong social proof for AmeriLuxe Essentials—we're excited to be part of that journey with you! If you ever need anything else, we're always here to help.
Trustoo team❤️
Great plugin. Good fast support. The only thing is that for some reason it took a long time to import reviews from Etsy. But this is more likely due to Etsy's fault and their protection against parsing.
Thank you so much for your great feedback! We're thrilled to hear you're happy with the plugin and the fast support. We understand that the delay in importing reviews from Etsy might have been due to their security measures, but we’re always working to improve the experience. If you encounter any further issues or need assistance, feel free to reach out—we're here to help!
- Trustoo team❤️
I tried too many app about the review widgets but I just get everything I want about review widgets from this app. And I must say customer service is always helpful and amazing. They are helping about anything you need.
Thank you so much for your amazing feedback! We're so happy to hear that you found everything you were looking for in our review widget app. It’s also great to know that our customer service has been helpful and supportive whenever you needed assistance. Your satisfaction is our top priority, and we’re always here to help with anything else you may need!
- Trustoo team❤️
Amazing customer support. Fast, friendly, and helpful. They resolved my issue quickly and made the whole experience stress-free. Highly recommend!
Thank you for your feedback! We're glad to hear that you received fast support. If you need any further assistance, don't hesitate to contact us—we're always here to help!
- Trustoo team❤️
Highly recommend Trustoo! They have helped a lot for us even in the free plan. We had one scope left and hope they could add this extra feature to the service! Thanks!
We deeply appreciate your 5-star review! It’s wonderful to know that our app and services are meeting your needs and exceeding your expectations. Your support is invaluable to us.
Best regards,
Trustoo team❤️
I'm very impressed with this review app. This is now my second review app, so I was very happy that Trustoo support did most of the leg work importing my old reviews.
The lazy load feature on the All Reviews page is super nice. It adds a beautiful touch of high tech sophistication to any store, and the options for display configurations are abundant and well thought.
If you're a little confused like I was about the translation service, EDIT: Joey's explanation below gives more clarity.
I haven't had Trustoo long enough to know if issues arise that require special assistance. My old review app (who shall remain nameless) was constantly breaking down anytime they did an update or if I updated my theme.
I haven't seen too many complaints about Trustoo breaking down, and by the way, this app has some of the fewest 1 star reviews, especially by ratio of 5 star, most of which are very petty grievances. Trustoo seems like it's a workhorse that can hold up well, and I'll update this over time to keep you in the loop.
I've been selling online for over 20 years, In my opinion, collecting and displaying reviews is the most important function you can install on your store.
Hi Leatherpunk,
This is Joey, the account manager from the Trustoo Team. Thank you so so so much for your thoughtful and detailed review of Trustoo! We're thrilled that you're enjoying the app's features, particularly the lazy load functionality and display configurations^^
I wanted to take a moment to clarify our translation service, as there seems to be a misunderstanding, our translation feature actually does NOT charge based on how many reviews your visitors view or which languages they view them in, here's how it works:
- Each paid plan includes 1,000 review translations as part of the package
- For stores with more than 1,000 reviews, we only charge $1 per additional 1,000 reviews (not per view)
- This is a one-time fee charged only when reviews are first translated, not each time visitors view them
- For example, if you have 3,000 reviews total, you would only pay an additional $2 for the 2,000 reviews beyond your plan's included 1,000
- The translation works for all languages and doesn't charge based on visitor views or interactions
We completely respect your decision to disable the feature if it doesn't suit your needs as an English-language store, but just wanted to ensure you had the correct information about our pricing structure^^
Thank you so much again for highlighting the stability of our app - that's really something we take great pride in! We work hard to ensure updates don't disrupt your store experience. Your perspective as someone with 20+ years of online selling experience is incredibly valuable to us, and we're honored that Trustoo has earned your approval.
If you have any other questions or need assistance, please don't hesitate to reach out! Great thanks to you again and wishing you a successful business and happy life!~❤
Trustoo Team