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Caro usuário Anexo Store,
Agradecemos por usar nosso aplicativo de avaliação e por compartilhar seus comentários. No entanto, notamos que você nos avaliou com 3 estrelas, mas não forneceu nenhum motivo específico para essa classificação. Valorizamos imensamente o feedback de nossos usuários e estamos aqui para garantir que sua experiência seja a melhor possível.
Para nos ajudar a entender melhor sua avaliação e resolver qualquer problema que você possa ter encontrado, gostaríamos de pedir mais informações. Por favor, poderia nos explicar o que levou a sua avaliação de 3 estrelas? Se houver algum problema ou preocupação que você gostaria de compartilhar, ficaremos felizes em ajudar a resolvê-lo da melhor maneira possível.
A satisfação dos nossos usuários é uma prioridade para nós, e sua opinião é fundamental para a melhoria contínua dos nossos serviços. Esperamos que você nos dê a oportunidade de tornar sua experiência melhor e garantir que suas expectativas sejam atendidas.
Aguardamos seu feedback e estamos disponíveis para ajudar no que for necessário. Obrigado por escolher o nosso aplicativo de avaliação.
Atenciosamente,
Trustoo Team
The customer serv. rep was great, but the app cannot import by touch of a button reviews from the Shopify Reviews App I am using now. You can use a csv file, but you have to use their template which is too complicated. I will look for an app that you simply choose your store (Eg Shopify, in my case) and it imports all your reviews up to date.
Hello Oceanpointe Distributors Corporation,
Thank you for taking the time to share your experience with us. We're thrilled to know that you found our customer service representative to be excellent. However, we sincerely apologize for any inconvenience you faced during the import process of reviews from the Shopify Reviews App.
Your feedback regarding the import process is incredibly valuable to us, and we assure you that we will carefully consider it as we continue to enhance our services. If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you in any way we can.
Please, kindly contact us and we will help you with your CSV file and import problems for sure. We will make sure that you will have the best experience with our app. Also, please let us know how we can acquire your full trust and earn a 5-star from you. We will surely hear your thoughts. 🙇
Best regards,
Trustoo Team
Good app, but unfortunately we can't translate reviews :( Please add this feature so everybody can use it
Dear friends,
Thanks so much for your approval of our app! We are so glad that our app can help you!
As for translating reviews, it is supported and we will translate the reviews into the language you want. We have contacted you, feel free to tell us your needs and we will help you!
Looking forward to your reply!😘
Sincerely,
Ruby
Thank you for your honest feedback and for giving us a chance with your 3-star rating. I sincerely apologize that we haven’t met your full expectations yet, but I really appreciate the opportunity to improve.
Here are a few features of our app that you might find helpful:
1. Customizable Review Widgets: If you haven’t explored it yet, our app allows you to customize review displays to align perfectly with your store's branding. Let us know if you'd like guidance on optimizing this for your store!
2. Automated Review Requests: You can set up automated emails to encourage customers to leave reviews. This feature can help you gather more user-generated content effortlessly.
3. Import Reviews: Our app allows you to import existing reviews quickly to keep your store looking credible and trustworthy.
If any of these sound useful, I’d be happy to assist you in setting them up or exploring their potential! Additionally, if there’s something specific you’re looking for or think we can improve on, please let us know. Your feedback is invaluable, and we’re committed to turning this into a 5-star experience for you!