Reviews (5,797)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface, seamless Shopify integration, and effective features such as review importation and customization. They appreciate the responsive support team that quickly addresses issues, enhances store branding, and implements feature requests promptly. The app is noted for its reliability and performance without slowing down websites, offering good value with budget-friendly options and a robust free plan.

June 11, 2022

This seller knows how to communicate with buyers as myself she even has a sense of humor as well and is well engaged with your concerns as well as any questions or concerns. I am actually ordering from her again awaiting my second order! She updates you if there is a problem and assure you that your package is coming My sample arrived earlier than what I expected. As a New Business Owner this is the kind of asset I will appreciate from a supplier.

SupremeCops
United States
Over 1 year using the app
Channelwill replied June 11, 2022

Hello SupremeCops,

Thank you for your valuable feedback on us. Thank you for sharing your great experience with the seller that you have business with. This gets our attention and we would like to discuss it in further more details.

I have already sent you an email, could you kindly check it, please. I am looking forward to hearing a response from you. Thank you for your time and have a great day!

Best regards,
Nona|Vstar Support

April 26, 2022

I Like it besides the fact that its free. It doesn't translate but not big deal can't complains besides thats its easy to navigate

Es Bella Boutique
United States
Over 1 year using the app
Channelwill replied April 26, 2022

So glad to hear that you are satisfied with our app! For the translation issue, we are delighted to help you finish the job anytime! Please let us know how we can help you. Have a nice day! Esther

November 28, 2023

Buena atención al cliente.

Eratar
Spain
Over 1 year using the app
Channelwill replied December 4, 2023

Hola, Eratar.

Le agradecemos sinceramente por dejarnos una reseña de 4 estrellas en nuestra aplicación. Su agradecimiento por nuestra pronta respuesta y la facilidad con la que resolvimos el problema significa mucho para nosotros.

Si tiene más comentarios o asuntos específicos que le gustaría discutir, lo que nos permitirá obtener esa quinta estrella, no dude en ponerse en contacto. Estamos dedicados a ayudarle en todas las formas posibles. Sus comentarios son invaluables en nuestra búsqueda por mejorar nuestra aplicación y nuestros servicios.

Deseándole un maravilloso día por delante.

Un cordial saludo,
Trustoo Team

March 19, 2022

I liked the app. It does what is needed. I rate 4 just because I can't change language words. I highly recommend to use.

lojagog
Brazil
12 months using the app
Channelwill replied March 21, 2022

Thank you for recommending our app! We can help you to change the words anytime. Thanks for your suggestion, we will try our best to develop this feature for our users. Regards, Esther

July 22, 2022

suporte muito atencioso, resolveu meu problema, estava tendo dificuldades mas conseguiram resolver.

Ofertas Online
Brazil
11 months using the app
Channelwill replied December 2, 2022

Muito obrigado pela sua avaliação positiva, meu caro amigo. Se precisar de mais ajuda, é só nos avisar. Estamos sempre aqui para você.

Edited December 12, 2022

Very good service , good customer support , very helpful , good communication i will keep using them on my stores, 4 stars!!

thehypnosis
France
11 months using the app
November 26, 2023

I received quick response, and the issue was corrected easily.

Chills Pet Pals
Canada
10 months using the app
Channelwill replied November 27, 2023

Best day, Chills Pet Pals​! 🥰

We want to express our heartfelt gratitude for your 4-star reviews on our app. We're glad to hear that you appreciated our effort in giving you a quick response and that the issue was resolved easily.

If you have any more comments or if there's anything specific you'd like to discuss for us to reach your fifth star, please don't hesitate to reach out. We're here to assist you in any way we can. And, your feedback would help us a lot to improve our app and services. Have a nide day ahead.

Best regards,
Trustoo Team

May 26, 2023

otimo cumpri oque falar muito facil de usar. não tivertrabalho pra usar so tinha que ser ilimitada modo Gratuiato

Bom.Caffe
Brazil
9 months using the app
Channelwill replied May 27, 2023

Sou a Claire do suporte. Recebemos seu feedback e notamos que você mencionou que deseja o plano gratuito e ilimitado. Na verdade, você pode importar AVALIAÇÕES ILIMITADAS PARA PRODUTOS ILIMITADOS em um plano gratuito. No entanto, você só pode importar 50 resenhas por importação, mas pode usar o mesmo link ou métodos para importar outras 50 resenhas e ter certeza de que nenhuma resenha duplicada será importada.

Se você tiver dúvidas sobre isso, envie-nos uma mensagem de volta para que possamos ajudá-lo.

Atenciosamente,
Claire

March 18, 2022

I experienced quick response times from customer service. Special thanks to Shermelia on the customer service team.
The app is easy to use, and the help center is comprehensive and useful. Im liking the app so far.

QuikRelieve
United States
9 months using the app
Channelwill replied March 21, 2022

Thank you for your positive review! So glad to hear that you are satisfied with our customer service. We will keep going to offer better service. Much appreciated, Esther

November 6, 2023

Great app, simple, useful and customizable. Support very fast and efficient.

Harmony Blow
Italy
9 months using the app
Channelwill replied November 8, 2023

Hi there,

Thank you so much for your honest feedback. We know that we still have room for improvement. You can share with us the areas we should work on or if there is anything you can suggest to improve. We consider our user's feedback and prioritize them.
If you need anything, dont hesitate to reach out.

All the best,
Trustoo Team