Shopify Search & Discovery , 769 reseñas

Hi there, apologies for the confusion as you can definitely filter out sold out variants. If you add the Availability filter to your store, which is a standard filter available to all shops, it will allow shoppers to filter out sold out variants when combined with your Size filter. I can see from the URL example you gave, the variant availability filter isn't being applied (filter.v.availability=1)
More information about standard filters: https://help.shopify.com/en/manual/online-store/search-and-discovery/filters#filter-types

Sorry to hear you're having trouble with your site. The Search & Discovery app customizes native features of Shopify's platform, for example, choosing your collection filters or product recommendations. It does not inject any custom elements or scripts into your website to display these though, that is required of the theme. So there wouldn't be a change in behaviour post-install. We recommend contacting your online store theme's developer for support to see if it's having issues working with native Shopify APIs and features. Alternatively, you could contact the developers of any recently installed apps to see if they run custom scripts on your site that may have caused this issue.

Thanks for reaching out. We took at look at your storefront and saw that there is a custom filtering feature that lets buyers chose a car variant, make and model. It looks like this feature sometimes controls the collection page layout, but not consistently. When the filters do appear, they seem to work as intended. We recommend reaching out to the developer or App that integrated this car part filtering feature to see if they can help ensure filters are always shown.

Update: also, depending on the size of your collections and search results, filters will not be shown. See the Limitations section in the Help Docs: https://help.shopify.com/en/manual/online-store/search-and-discovery/filters#limitations. Our team is aware the product count limitation for filters is an issue for merchants, and apologize for the inconvenience while we work a path forward.

Sorry to hear your store is experiencing an issue with product filtering. The app does work with Online Store 2.0 themes built to display filters. If your theme’s codebase has been modified, or an installed third-party app has modified it, then the changes might be preventing product filtering to work as expected. To see if it is theme code changes causing the issue: install a recent copy of the Dawn theme, or any other free theme, from the Theme Store and preview it as an unpublished theme. If filtering works, then we recommend contacting whoever made the codebase changes to the store. If the issue persists, we recommend contact Shopify’s Support agents to help you troubleshoot.

Hi there, the majority of filter display issues are because the Online Store theme template is improperly coded or modified. We recommend contacting your theme's developer, or with any apps that make changes to your collections or search pages. You can check if it's a theme issue by installing a new version of the Dawn theme (or any free theme) and using the preview/customize feature to see if filters are working as expected. If they do display, that confirms the issue is with the theme code of your published theme, or some app changes. If the issue exists on a new installation of Dawn, feel free to contact Shopify's Support lines. Cheers!

Hi there, the Search & Discovery app does not make any design changes to your store or control the placement of your search bar. The app allows you to change the native behaviour of Shopify's search, but your published theme controls what your shoppers see. We recommend contacting your theme's developer for the issues you're having with your search page. All the best!