Shopify Search & Discovery

I've contacted Shopify support on an issue with using Price Filter where the issue is clearly on the Shopify's Side and the support team is very unprofessional and every time referring to my third party theme as the problem, refusing to acknowledge there is an issue with their app. Please train your support team to do actual support instead of reading some support team manuscript.

extremely bad app. The gui or design for the filters is horrid. Not only is the options limited, it looks bad too

When filtering by size on a collection page, it shows any products that have ever had that size in stock, whether they are currently in stock or not. This is not a great customer experience. As filters on most platforms work, it should only show products with that size variant in stock. This seems to be basic functionality that isn't working.

It doesn't even load any more after the recent updates!! What is wrong? It used to work well. Now I cannot even open the app page! I uninstalled and installed again to no avail.

When filtering by size on a collection page, it shows any products that have ever had that size in stock, whether they are currently in stock or not unless a user has also selected an availability filter. This is not a great customer experience. As filters on most platforms work, it should only show products with that size variant in stock. This seems to be basic functionality that isn't working.

The app doesn't display out of stock items in complementary products. It should have an option for that.

Should not need availability as an extra filter! If you go to a collection page and filter products like clothes by size, ONLY products in stock should show. Adding an extra availability filter just adds confusion and is very bad UX. OK if you want to show out of stock products this could be a backend option, but as standard the app should only filter in stock items.

This app will not show the filter options on any search that returns more than 1000 items and will not be displayed on any collection page that has more than 10,000 items. For us this means that most of our big categories can't be searched up by their simple term and get filtering, and our "all products" page will never get filter options because we have categories with several thousand items and we have almost 20,000 item entries in general.

The prospect of this app is great because it finally allows customers to filter by stock status and it may work fine for boutique shops that sell a dozen items or so but the inconsistency for bigger inventory shops sucks and Shopify putting seemingly arbitrary limits on when it will function is obnoxious! The filter needs to be extended to work for all results and for all products. If the page can display it or the search can show the result, the filter menu needs to function too.

UPDATE: Upon further investigation it turns out the limit on the number of products per collection is 5000, not 10,000, so yeah, it's even worse, losing 1 more star Shopify. I contacted them and basically was given the standard "that's how it is, we'll tell someone about your problem and then promptly do nothing about it" response. I got a reply essentially saying it was a hard limit of the app and they weren't going to do anything about it. if you have large inventories, DO NOT use this app, it's garbage.

The idea of using meta-tags instead of actual tags is ridiculous. We’ve been using “tags” this whole time and now you guys changed it and it’s a huge step back for a lot of us And ridiculously time-consuming for a lot of us that have to make our products and we don’t have time to sit here and do the same thing twice. What upsets me the most is that I literally bought a theme years ago specifically for its filtering and now it doesn’t even work anymore due to this update. As someone who makes & sells clothing I have to add a color variant to each item for it to filter out in colors even if I only sell one color of that product. Huge thumbs down, absolute waste of time and it’s frustrating that I can’t even get filters to work in my online store like they used to without spending hours redoing some thing I already did.

This messed up my previous filters, This is a huge step back for me. Very disappointed. Not sure how even to fix this.