Searchanise Search & Filter , 1.616 anmeldelser
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VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.
Hello,
Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It seems that there was some misunderstanding. We have only made the same changes that were made in the unpublished theme for the live one, as per your request. We also notified you about it both via email and in the chat, and provided an instruction for reverting the changes.
As for now, all the changes have been reverted and the collection pages are powered by the theme again. Please let us know if you still have any difficulties and we will do our best to fix everything.
It would also be great if you could let us know the ID numbers of the tickets you already have in your email, so we could check why we missed them and avoid this issue in the future.
Best regards,
Searchanise team
Very nice app, once configured and restyled a bit. Lots of great options and very targeted search results for our large product catalog.
Searchanise proves to be the optimal solution for merchants with large inventory stores. We are glad to know you share this thought. Thank you so much for your great review!
We have been using this app for almost two years now and it has been going well. I love the amount of customizability of the app. You can change the color of just about everything and with custom HTML and CSS we can make it look even better. Their support is great and has helped with all of the custom code we added. There are a lot of features so it does take a little bit to get the app dialed in and working the way you want it to. The only bad thing about the app is how much work it takes to make it perfect, and even after that to keep it working you should try and spend a little bit each week to keep it running well. Overall It is a great app and would recommend
Hello,
Thank you very much for such a detailed review, your feedback is very helpful!
Regarding the part about keeping the app running well, could you please message us at feedback@searchanise.io and elaborate a bit more? We would be more than happy to improve your experience further as much as possible and look into any suggestions you might have.
Have a nice day!
App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well.
No live support and huge loss in revenue from our website not showing any products
Hello,
Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent requests with top priority. Right now our team is working on the issue you submitted and we will follow up with you shortly within our current email thread.
Searchanise team
The app has so many bugs. Customer support has no idea how to fix issues which generic response. They charge a premium for an app that is not premium. The app has completely stopped working on my website and I have no idea why. They're say they are sorry in response to this review, a generic response rather than fixing important issues.
Thank you for your review. We are extremely sad to see you had such a disappointing experience with our app!
We indeed currently have a bug related to Draft products in our system which affects your store and we can assure you our team is currently working on it. The last thing we want is for our responses to leave an impression of generic ones. We are truly sorry we made you feel like we do not look into your case individually. We promise to do better!
As for the app not working in your store for a period of time, as we see we addressed this problem via email too and we hope the solution we implemented helps you!
Thank you again for your honest feedback and for staying with us! We sincerely appreciate it and will fix the bug as soon as we can.
Best wishes,
Searchanise team
Great search feature, top notch!
As far as Shopify apps go, this is a good one. They have especially fast and helpful customer support, as well. There's room for improvement, but this is definitely in the upper echelon of apps.
Great search app and fast reply from support.
This is a very valuable app! The instant search (suggestions) and search results functions have dramatically improved my site. It's perfect for part numbers and a variety of search terms/product descriptions.
**Customer service was also very quick (within 12 hours or less) in responding to questions/support.
I have this implemented with custom filters and it seems to be doing the job on indexing and everything I need. I am going to explore the other amenities and features that come with this tool as well. So far, so good. I am pleased with what they have to offer.