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Support email effective and fast > they solve the issue quickly and provide explanations. Chat > response-time is very long
Thank you for your feedback! We're glad to hear that our support team effectively resolved your issues via email. We apologize for any delays you experienced in our chat response times. We're continuously working to improve our response times across all channels to better serve our users. If you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Searchanise team
This app is worth the money and very good support service.
Lots of possibilities, easy to customise and to setup synonyms. good analytical tool!E
I use this app mainly for the search and for my collections and I could even make product stickers. They were very helpful in finding an issue. So I really give 5 stars!
The app is great to improve Shopify search functionality. Also, their customer service and support team are great.
the app is amazing to use. however i sent 4 emails for support and i got no reply.. are you still supporting ?
Great assistance, had a problem following our theme update and they fixed it for us. Overall flawless app.
Great app which does what it should with plenty of configuration possibilities.
Also their support is very helpful!
Thanks!
Hello,
Thank you very much for this generous review! We are delighted to see you find our app so flexible and our support helpful.
Please don't hesitate to reach out to us with any questions!
Best wishes,
Searchanise team
Best search app in the market. Great results, blazing fast support, and friendly staff. Using this for all my stores.
What a delight to receive this review from you! Thank you for being so loyal and for deciding to share your experience here.
We truly appreciate that you chose our app for all your stores. If you need our help with anything, feel free to let us know.
Best wishes,
Searchanise team
We were blown away by the responsiveness from Searchanise's success team. They helped us customize our application and made sure it was exactly what we wanted. This is a great team!
Wow, your feedback is such a great motivation for us! Thank you very much. It's honestly one of the greatest things in our work, to see you enjoy the results and to see them meet your needs.
Feel free to contact us anytime.
Best wishes,
Searchanise team
Good UX, lots of custom options, very reactive and straightforward customer service.
Icing on the cake ? Price is super nice (12x cheaper than Fast Simon for our store).
Recommend
What a fantastic review! We are absolutely thrilled to see you enjoy our app so much, thank you for letting us know about it!
Please make sure to contact us anytime so we can assist.
Best wishes,
Searchanise team