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As far as Shopify apps go, this is a good one. They have especially fast and helpful customer support, as well. There's room for improvement, but this is definitely in the upper echelon of apps.
Great search app and fast reply from support.
This is a very valuable app! The instant search (suggestions) and search results functions have dramatically improved my site. It's perfect for part numbers and a variety of search terms/product descriptions.
**Customer service was also very quick (within 12 hours or less) in responding to questions/support.
I have this implemented with custom filters and it seems to be doing the job on indexing and everything I need. I am going to explore the other amenities and features that come with this tool as well. So far, so good. I am pleased with what they have to offer.
**UPDATE***
Second critical outage during a month end promotion. All our collections are broken at the moment.
Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections.
This is unacceptable and damaging to our business.
We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was.
Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services.
In such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we see, this mechanism didn't work in your store. This is unexpected behavior and we will perform throughout tests on our side on this matter. Thank you for your feedback!
We are also actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. We're eager to make our service a lot more stable for you!
As for the financial losses, we're currently discussing the potential resolution to this with you via email. We hope to hear from you soon.
Thank you for staying with us despite these temporary issues! We will work on them and your feedback is always welcome.
Best wishes,
Searchanise team
Great app, thanks easy and very functionality in the store!!!
I just got the app and set it up on my store and it is amazing!!! It makes my store feel a lot more professional because of the search filters on the side and i honestly can't get over how amazing and exciting this is! Thank you so much ☺️
Much better than the alternatives
Largely given the options (mainly this versus InstantSearch+), Searchanise is the best available search provider for Shopify.
Our main issue is that the app is still really weak/simplistic when it comes to search. For example, searching "table" on our store pulls up "table lamp" and "table clocks" as top results. Expected top results should be "dining tables" and "coffee tables". Trying to play with synonyms did not work, since it only applies to exact search strings.
In fact, InstantSearch+ seems to be slightly more intelligent since they're able to provide the proper results (emphasis on "slightly" since they failed some basic search tests elsewhere). However, the cost of Searchanise is far superior and they also have some core features that InstantSearch+ does not. InstantSearch+ seems to have had a head start and coasted at this point - and it shows. InstantSearch+'s overall dashboard and "feel" is outdated compared to Searchanise, which we hope will continue to improve.
Another point is customer service - the Searchanise team was very responsive and supportive of the few emails I sent. InstantSearch+'s service felt rather dismissive (a lot of one liners and ignoring some technical questions altogether).
Overall, both apps fall short of what's expected from a power search app. Searchanise wins on affordability, customer support, and a weak competitive field. We'd pay more if the search was more accurate, but, given current lack of core search accuracy, the app still falls short of its main purpose. For a great search example, a competitor like Wayfair's search bar perfectly reflects user intent within the furniture/decor industry (but who knows how many times more they've invested into their technology).
Great product. easy to use an reliable.